The style and decoration were amazing. The heart of downtown is a small walk away.

The room was super noisy. We got a room next to the kitchen and early in the morning we could hear the workers talking loudly and it was impossible to sleep.

Was okay for a one night short stay

booking.com and the hotel both provide false advertisement stating the room I booked has AC. it did not have any sort of AC!

The only thing that we didn’t like was “our” room was unavailable and we were put on the 3rd floor with no elevator. we are seniors and climbing the stairs was a little difficult and tiresome.

The location is in walking distance of el centro and to museums.

The cleaning staff used a bench outside my room as their staging area which meant there were always dirty towels, sheets, dishes stacked there and it was noisy early in the morning. I slept in and had a later breakfast and the buffet had not been replenished.

The hotel is very nice, lots of pillars around the pool and colonial touches. The staff was very helpful. When we arrived at 3 am after a delayed flight, we found that our room was on the third floor and my husband has mobility issues. The clerk took our luggage up for us. The next day, we asked for a room on the ground floor and they moved our luggage to a nicer room than we had before. The resto was good too.

When we first arrived, our room was small, there were no towels and the bedside light didn’t work. However, our second room on the ground floor was spacious, bright and airy. I would suggest requesting a ground floor room.

The breakfast wasn’t very good. The pictures online were not accurate. Next door is a hotel that books by the hour.

noisy, shower not hot, dirty location

beautiful

location

Location, food

We stayed 4 days and our bed was only changed in day 3, ( until I asked) no cleaning in between. Noise of undergoing renovations. Pool and spa not in use

Restaurant opposite. Nice reception.

No air condition. 1 shampoo for 2 people. No drinking glasses. No bar service.

the staff and servers at the restaurant

No hot water The water from the shower flooded the entire bathroom and part of the room. No a first aids supplies in the property

I like how Maurice looked out for us and helped me with finding a tour at the last minute. The restaurant was great, the staff was very polite, I will be returning here. Thanks for your hospitality.

comfortable bed, clean enough, fine location

probably not worth the price. kind of dirty, nothing special to make it worth 100 bucks

The staff is very nice , the location is pretty good. We only stayed one night so I cant say more about it

The rooms are a bit small

Location near the center.

Noisy cleaning staff. Bad service at breakfast.

The breakfast is great and it is not a continental breakfast. We had our grandsons with us on one trip and they made pancakes to the menu for them. All the staff is great,, we really love them. When we go to San Jose, that is the only place we stay.

We felt safe closed entrance. The beds were comfortable, the bathrooms were new and nice size The restaurant is the best thing they have, the desserts and food were good, and price for food was reasonable . The guy in the morning was very nice.

The lady at the front desk was ok, the first room she gave us was right next to the kitchen and the window didn't close all the way, the other room was better with a view of the mini pool and city. The location of the tv was awkward, the bathroom was small with only a shampoo, a small soap for toiletries. The food at the restaurant restaurant was good but the meal was cold. No ac in the room. They had a fan it was a cooler night so it was ok.

Great location, affordable, and accommodated and early breakfast!

Room is out dated and we noticed there were some dried up rose petals on the floor (not cleaned well).

staffs' assistants was impeccable

the room and bathroom size are smaller than on pictures

The hotel is in a good location for the centre of city. Comfortable beds and clean. Secure. Good breakfast choice second morning due to early start.

Breakfast timing was spaced out because of covid but due to a group of people who were leaving early, the majority of breakfast buffet was gone and not replenished. Room was clean but musty smell. No hairdryer. Tram and traffic noise from 5 am.