Amenities Entertainment Staff were great and helpful

Beach side Activities

Poor customer handling and no guidance provided on arrival. They don't treat customers equally and they show special preferences towards Europians.

Excellent staff always helpful and smiling

Improve the menu. Rooms need to be refurbished.

lovely place for a short getaway, staff are very attentive and always seemed positive! looking forward to my return already.

awesome experience.

nothing

location of the hotel and environment

cleanness, food, entertainment and staff ( very professional)

Breakfast was good.

Closing the pool very early.

Scenery beautiful, meals good, courteous staff save for the incident at reception at check out.

The bills were not handled in a transparent manner. Hotels I have been to at that high level of Neptune, you deposit money at checkin at reception and on last day of check out, you are given bills showing accommodation at the agreed rate, meals if not full board and bar bills. You get refund or top up depending which side it turns out. At Neptune, I was just told the bills are fully covered, no documentation to break down my bills to show how I spent 900 USD! In my own calculations, accommodation all inclusive was usd 880 and I took bottled water at kes 400 and tots of amarula at kes 700 only. I am sure these extra bar bills do not equal to usd 20 or equivalent in KES. Though small amount which I ignored but the qesture was totally wrong, even if kes 1,000. This spoilt our 5 day good stay as we checker out. Also upon knowing check out date, remind guests at reception the previous day about travel readiness especially guests outside Kenya to do covid test, even go extra mile arrange with Premier hospital at the guest cost to do the test so guest have a smooth stay and fly back. That way I I.sure they will come back since these covid requirements are new guests can easily forget like us and we had to do a last minute run around to do test etc. Thanks