very clean, ideally situated, comfortable and quiet room

The location was great (just off the pedestrian area). The hotel was easy to find. The staff was efficient and friendly. The room was comfortable (I prefer a firmer mattress but the one in the room was certainly acceptable). They handled the breakfast expertly. At arrival you choose between two seating times. This worked perfectly; not too many people arriving at the same time and overwhelming the staff, seating area and food supply. We were impressed and certainly will come back again.

They had a makeup mirror that was broken; it refused to stay looking at my face, it dropped down.!

Very friendly and accommodating multi lingual staff in a well organised hotel. Good attention to details and very centrale in the Alte Stadt

Nothing

The staff were wonderful and the location was excellent, especially for the Christmas Markets.

The breakfast was great, I liked the location, the staff was amazing.

The room was really small and the bed was tiny, it was a twin bed when Im pretty sure I selected a double.

Parking was requested on booking but not attended to. Had to park at a location nearby (shopping centre) and cost a lot more than was advertised :-(

staff location cleaning

Nothing!

Breakfast was included in the price but no breakfast was served! There was nothing mentioned about the parking cost on the respective booking.com page, only that the hotel has parking. They charge us 19€ for a parking which is 100m away from the hotel!

The location was good and accessible to old town. The breakfast buffet was very nice. Hotel was not crowded which we appreciate it during pandemic time. The parking was offered (we have to pay 19 Euro) in the next street nearby.

The air condition inside the room was not working. The bathroom fan was not working, this could be probably reason of having mould (schimmel) in the bathroom. This was not expected to be seen in a 4 start hotel.