Location

Very sticky work top wrong cleaning product, worn beds old mattresses. Cold showers, old bathroom, dirty bath , kids had no wash, unable to offer an earlier check in at 1400, travelled from London from 03.30am with 2 young children, Hotel didn’t inform us the motorway was closed that evening our route back after visiting family. was an understatement frustrating, avoidable unacceptable a lot of work and care and improvement needed.

Nothing the room was not clean and the toilet was broken

The Room /Staff

Great room and price. Bed was comfy. Staff where friendly.

Nothing

Facilities

Comfy bed

No curtains in room, WiFi didn’t work.

Excellent hotel, clean and comfortable.

Nothing

The room was run down the bathroom was in need of repair. We tried to change rooms but there were none available so was give a £10 food voucher , we would of rather had a different room. Will not be staying again.

Over night stay because we were going to Scarborough and Nice hotel would stay there again

Nothing all good thanks

Ideal for a 1 night stopover to break up the long journey as right on route at the services. Reception Staff were chatty, Bed was very comfortable.

Room showing wear and tear and soaps had run out but it's cheap and functional so no complaints.

Mcdonalds and Costa

It seems the hotel is meant only for Motorway visitors. it took us more than an hour to reach Hamilton by bus and we had to take a taxi otherwise we had no chance to reach that totally inaccessible place. The woman at reception was totally rude and not helping at all. It seems they had some previous bad experince with some guests. However for someone who is new in Scotland and just vistor, and has to face totally unhelping receptionist, is very disappointing. Extremely poor to no WiFi connection. Beds were not comfortable. It was a mistake to book this hotel!

Near Edynburg and Glasgow

Convenient location, nice & clean

Toiletries in room were empty but immediately replaced

Our rooms were clean with everything we needed. The location was good for our plans as a family. Handy to have a McDonald's just feet away including a WHSmith, Costa and small arcade.

Bathroom walls needed a paint ( but otherwise clean).

convenient

Too smelly , dogs etc.

Fantastic people, helpfull staff, very friendly making you feel welcomed. The room was spotless clean, bathroom aswell, good matrice.

Dogs allowed

Room was upstairs and over the reception area

Value for money, basic but you get what you pay for

No food to buy

Staff couldn't be more helpful

Nothing

Staff were helpful and friendly and tried to help as much as they could.

One side of the main doors to hotel would not open. Staff could not open them. This meant I had to take a wheel off my wheelchair and crawl on the floor to get in and out the main doors. I also had to do this again at the room door. The main front doors should all open for safety reasons. Even a pushchair wouldn't get through the one. Staff should be shown how to open these and if they are broken they need fixed. Lights at bedside not working. Carpet stained and ripped. Bath plug chain broken. Dogs allowed to bark throughout the night. Children screaming and slamming doors at 5am. WiFi wouldn't connect and number it gives to call does not mention whether it would be chargeable. Staff should be able to help connect on site.

friendly and warm welcome

it’s quite a strange location with lorries and random people wandering outside. perfect for stays but can be a little unsettling as a solo traveller