Location excellent room helpful staff.qqqq

Everything was excellent particularly the service.

Perfect as usual. Staff food room ambience superb.

Nothing

stunning location, beautiful room and fabulous staff

nothing

The staff really made the experience exceptional!

gardens, view , internal finish and staff very good

lack of bar food … which they used to offer in the bar / Conservatory and it was excellent .. and benefited from the view . not having this leaves you not other option than Henrock which doesn’t always suit as more formal or with kids .

outstanding views and facilities, beautiful rooms, staff were extremely attentive and welcoming.

n/a

The location is ok, 20min walk to the city centre. A good view of the lake on the middle of hill.

Worst experience I've ever had in a luxury hotel. Definitely not worth the money. The room is only business standard (3-star). Cleaness is terrible. The bedsheet is dirty and we noticed it until my wife feeled itching on her knee. Although, the reception decided to upgrade the room after observing the dirty bedsheet, but this completely ruined our holiday mood and I never expect such things happened in a luxury hotel. The manager team is very bad, we didn't receive any formal apologies from them. It's just like nothing happened. The staff is ok, but definitely not at the level of a luxury hotel. I will never choose this Leeu group hotels, and I would recommend you many other wonderful luxury hotels in Lake District for your holiday.

Every member of staff was exceptional. The staff were incredibly courteous, welcoming and the high levels of customer service really made our trip that extra bit special. The hotel and grounds are stunning, and we found the hotel to have a peaceful and gentle ambience. I would highly recommend this hotel.

The setting, the decor, the staff, the food.

Nothing

location

one of the rooms was dark not enough light coming through the window

Super beautiful hotel and property. The common spaces — the bar and sitting room — are picture-perfect. I can imagine the patio is amazing in summer.

Our door was extremely close to our neighbor's and the noise cancellation was not good. We could hear them explicitly both in the evening and in the morning and it was not pleasant.

beautiful property. loved the character

Everything. It was a beautiful setting, an experience, adventure into how the other half live, Uber clean and an efficient attentive team of staff who looked after and anticipated every need. The concept of curated art works by the owner in the rooms and grounds is stunning to behold with fantastic views of the lake and the sun going down. Well worth pushing the boat out you won't regret it. Simon Rogan inspired menu that was at Michelin star level and just divine to experience eating such fine food.

The sausage at breakfast. I like sausage and this was average everything else was great.

The hotel was lovely , and the staff were excellent through out ,

Hotel was clean, nice grounds for a walk and staff were amazingly friendly especially the mad one Jasmine 🤣on reception. The Hotel Restaurant “Henrock” has not got a Michelin star, but should have !! outstanding !!

There wasn’t a swimming pool in Hotel so we chose a room with our own outdoor Jacuzzi ( Lovely)

excellent service and attention to detail