Amazing location and nicely decorated.

During the check in we received a key to someone else’s room. We went upstairs opened the room and there were someone’s belongings in there, including a mobile phone. We found that highly disturbing and considered it as a serious security breach. The staff should have double checked the room number during check in process to be sure that correct key is provided.

Персонал намагався зробити все можливе для нашого комфорту!

Відсутність паркінгу, про що не вказується ніде. Старі апартаменти.

Piękne wnętrze, atmosfera, bardzo kulturalna obsługa. Smaczne śniadanie. Bardzo przyjemna temperatura, ponieważ w wielu hotelach zwyczajnie jest za gorąco, zwłaszcza zimą, kiedy wchodzi się z zewnątrz, z ujemnych temperatur.

Très bon petit déjeuner, la chambre spacieuse et confort de la literie

La façade de l'hotel est en travaux ce qui entraine certaines nuisances sonores actuellement ( pas le week end ) mais comme nous sommes restés jusqu'au lundi nous avons été réveillés très tôt le lundi matin...

Accueil sympathique, grande disponibilité du personnel. Hôtel de charme, escaliers magnifiques, suite très confortable. Vue plongeante sur des sites touristiques de toute beauté , Proximité de la place centrale. Excellent petit déjeuner, produits de première qualité

Personne ne m’a prévenue que l’hôtel était en travaux et qu’il y aurait du bruit à partir de 7 h et quart le matin. Or, j’étais arrivée en pleine nuit … J’avais demandé une chambre dans les étages supérieurs, mais je me suis retrouvée au premier étage … je suppose que c’était à cause des travaux sur l’une des fassades. Le mobilier est plutôt vieillot!

Staff were helpful and friendly. Room was large and comfortable. Location was great.

Renovation work outside, we couldn't find the hotel on arrival by taxi. We ought to have been forewarned. Cups in room were not always washed.

Thoughtful in book a different room in the next door hotel due to construction

Twin bed with too shot comforter

Upon arriving, staff were welcoming and attentive. I've stayed in so many hotels and this is top tier. If you ever needed help, there was someone there. I loved every morning being welcomed by your name. The staff took the time to treat you like family, not just a business customer. Happily stay again

The only issue which was resolved quickly was that I needed two pillows instead of one.

Location is ideal within 2 minutes from the center and many attractions are within walking distance

Room sound proofing is not the best

The property had a lot of character and was an excellent shape

Nothing not to fully enjoy

Great location and professional services. Very nice and clean rooms. We did not try breakfast.

The staff were friendly and always willing to help

Room wasn’t fully cleaned one day

The hotel Francuski is located in historic center of Krakow. This was my fourth stay in one of the apartments with a fantastic view from the apartment window on Czartoryski Museum and Florianska gate. This hotel is filled with an old elegance and the spacious apartment is tastefully decorated. Breakfast was very good with plenty of choices and served very elegantly. The hotel staff were very friendly and helpful. The hotel management requires special praise for an outstanding professionalism. They are there to provide the truly best experience for the hotel guests.

Central location, walking distance to main attractions. Posh, clean and comfortable. Also, the staff were very helpful, positive and friendly.

very traditional.

nothing at all!

Just a nice hotel all round

None

my first trip to Krakow 38 years ago, we stayed at Francuski. this trip provided us many great great memories and a beautifully maintained hotel.

not cleaned for next day

the cleaners don’t make the bed next days

Amazing facility in an excellent location. Walking distance to Krakows main attractions. Helpful and accommodating stuff. Absolutely delightful breakfast. A++

Excellent location, exceptionally clean and friendly, helpful staff.