La atención del personal del chek-in y el alojamiento en general.

Que había que solicitar elementos de aseo para la ducha. Esto lo incluiría tal cómo se hacía antes.

La ubicacion y la decoracion del hotel y la atencion del personal

Las camas son extremadamente incomodas... una verguenza para un hotel de 4 estrellas... camas de muelles? en serio? no daba credito... en fin dormimos fatal... un hotel es para dormir....

El lobby es muy amplio, limpio y elegante. El personal es amable a excepción que les solicites algo fuera de su zona de comfort. Habitación muy limpia. Bella vista de los pisos más altos. Gimnasio pequeno y básico, pero, con máquinas nuevas y buenos accesorios.

Le pedí una plancha al personal y prometieron traérmela una hora después, nunca llegó. Intenté llamarles, pero, el teléfono de la habitación estaba muerto. Bajé hasta recepción a solicitarla de nuevo y apenas me dijeron que finalmente no tenían ninguna disponible, que sólo había UNA SOLA plancha para TODO el hotel y que un cliente ya la tenía. Con un explícito gesto de desinterés absoluto me mostraron su nula intención de ayudarme, o al menos esforzarse un poco más, y decidieron no salir de su comodidad y calma, así que, no tuve opción que retirarme y posteriormente asistir a mi evento formal con mi atuendo totalmente arrugado.

Hôtel moderne, belle décoration, chambre spacieuse avec vue sur le lever du soleil, lit confortable et à deux pas du métro. Le personnel très serviable et sympathique

Beaucoup de file pour le petit déjeuner du matin, mais possibilité de déjeuner ailleurs

Чисто,чиста постіль,рушники,які змінюють кожного дня . Смачні сніданки. Зручне розташування відносно зупинок транспорту( метро,автобуси,трамвай),коли без автомобіля.

Немає чайника і чашок в номері.

Moderne inkom Vriendelijk personeel

Het bed kon beter

Moderno y cómodo

Demoró un poco el checkin porque solo había un ordenador disponible

Two adults and a dog on their way to Slovakia from the Canary Islands. We were searching for a place that accepts dogs and has private parking, and Ilunion Valencia 4 met our criteria. Nice staff. Various restaurants and cafes nearby.

- close to the metro and bus stations so you can reach easily your preferred places - breakfast was good, could be better - room was clean and had a big bathroom - very competitive price

Muy mal mantenimiento de la habitación. Humedades en el techo, baño con defectos. Instalaciones y revestimientos anticuados…

O hotel tem uma boa localização, com muitos transportes perto, tanto para o centro da cidade como para a praia. Para quem gosta de andar, o Bioparc fica a 30 min a pé do hotel. Os funcionários são muito simpáticos e acessíveis. A entrada do hotel é muito bonita. O pequeno-almoco é excelente e bastante variado. Gostei muito do fato do hotel ter uma magnífica política de sustentabilidade e de responsabilidade social.

A cama era um bocado desconfortável.

Comfortable business hotel perfect for a quick overnight stop

Rather uninspiring outdoor area

The hotel was quite big, clean rooms and had everything necessary for our stay. The staff were friendly and able to assist us with any enquiries we had.

Unfortunately the location wasn't as close to the city centre as we expected - not a fault of the hotel. It was more difficult to get a taxi into the city centre as usually we had to ask the hotel to arrange one (which they did very happily), the hotel wasn't located in a busy area with lots of taxis available. However, the metro was very close! The pool was also smaller and more dated than expected from the images seen online.

Great hotel, lovely breakfast. Hotel gave us rooms together to help with the kids. Metro stop is just around the corner from the entrance and made getting into the city centre really handy.

More loungers around pool would have been great.

staff

no iron and small pool with limited seating

Clean, good location, staff was nice, nice pool, good for families

Lack of english knowledge Super tiny room for 3 people (2 adullts 1 kid)

Good location, friendly, professional and helpful staff. Very clean, nice swimming pool and good parking space just near the hotel. Was a pleasure for me and my family to be there!!

Can't think of anything!

The staff particularly at reception were very helpful. Breakfast is very good, a huge variety, definitely recommend it. Overall a good experience. I attended for a conference at the nearby conference centre, very quick walk to it, useful for this reason. Plenty of places to eat nearby. Please note that the tourist sites at the centre of Valencia or the Marina are about 10/15 min by Taxi or you can take the metro train - the metro stop is near the hotel - you can't walk to these tourist areas it if it's very hot, will take very long.

Temperature control in the room is a little bit odd. The AC thermostat panels don't work the greatest, an upgrade from the clunky hold the button down type setting to change the temperature needs to be thought about, a colleague requested change in room because their thermostat would just not work ! Rooms are noticeably hot if AC is off - weather was very hot outside.

Location next to metro and easy taxi to airport

Very slow checkin. One surly barman. Poor breakfast choice znd timings. A settee bed was present but not requested. View from window was awful.

perfect stay, great location, very good breakfast, nice room with a view

Amazing breakfast

Good buffet but it’s the same thing every morning.

Air conditioning. Given a room which temp was 28’C to begin with. Could not tolerate the heat especially it was in summer. Was advised that the technician had seen the room and advised to leave AC on overnight. Temp reduced to 27’C by morning. Didn’t sleep well at all. Saw the manager the next morning who changed my room after no further input from the technician in the morning. New room AC much much better but overall the AC system needs looking into. Felt similar temp irregularities in the lobby. Good location for conference and close to the airport but not to view the city.