The room with private hot tub bath is fabulous! Wonderful views over waterfall and mountains, very comfortable spacious room. Reception staff (Daniel) is great! Highly recommend doing the short hikes over the terrain and watching the hummingbirds too.

.

The setting and location of the hotel are breathtaking. We were lucky to meet Leo, who was working at the hotel during our stay and who took such kind care of us, showing us around and making sure that we experience everything that the hotel offers. Very good food!! Make sure to explore the nature around the hotel.

At the beginning of our arrival, it was a bit hard, as no one spoke English. However, soon we met Leo, who was working at the hotel those days. Leo was exceptionally kind and helpful, and supportive and took care of us throughout our stay. So, if you do not speak Spanish, be patient. Our room was on the first floor with a small window which felt a bit too tight. I wish we had better luck at booking a better room. However, our initial goal of the visit was to see the Nevado del Ruiz volcano, which we went to see early in the morning. So, the room was more than enough for our stay.

great location, amazing thermals with a great view.

small and basic rooms for the price

The hotel is located on 3.500m altitude with hot sulfur spring water pools in stunning nature. You can observe 18 different species of hummingbirds.

The rooms are not very well insulated.

The drive to the hotel was a bit of a challenge but once there it was amazing. The facilities were all new, and beautifully designed. The staff were friendly and food very good, especially considering where you were. The outdoor garden and trails were amazing. A lot of work has been put into the property and it deserves to do well.

The weather was cold during our stay and the electric fan room heating was very noisy. The hotel could benefit from a lounge area.

Amazing place! Great view, good food, nice hot springs!!

Rooms are a little bit noisy