Comfortable bed

We arrived in the evening and got a room where it was 28°. Because we had to leave immediately to meet friends for dinner we didn't bother. Later that evening we got back and turned on the AC for the night. During that night my wife and I woke up repeatedly with a bursting headache from the heat in the room. In the morning it was still 28° so I went to the reception to notify about the defect. They said someone would check during our breakfast. After breakfast we were told it worked. Entering the room we realized this was not the case. I went back to the reception to complain and then got told there was a general problem and the engineer shut it down to do a general maintenance. Next night we spent at 27° and the window open, but that didn't cool down the room unfortunately. Second night of waking up frequently with headaches... I went to the reception again after breakfast and asked to speak to the manager. Immediately we got another room which was 23.5 degrees and had working A/C although it doesn't work that properly; it looks like it's centrally managed, so don't be fooled by booking. Com's advertisement. Luckily this room was on the 5th floor and opening the window there did cool the room to 21° which was nice to sleep. All in all we had a very bad experience in a so called 4* hotel. Bad service, being lied to by the people from the reception about the A/C. They even first tried to blame it on us kind of claiming we didn't know how it worked when I first reported it. We have AC at home ourselves at home and I'm a pretty technical guy. Breakfast was mediocre. Good pastries, but very poor choice of vegetables, juices are now like syrups. During our 2 week trip we had hotels rated less than 4 star with far better quality and service. I would never recommend this one to any friends or family.

perfektní prosklená snídárna, možnost sedět na zahradě

vzdálenost k centru je poměrně dlouhá, ale jinak je hotel naprosto skvělý, DOPORUČUJU

Snídaně byla výborná,ocenila bych více druhů pomazánek,jinak vše skvělé

Líbilo se nám vše,jen hernička pro děti by mohla být větší a lépe vybavená

Der Wellnessbereich hatte Zuwenig Liegen!

Vse super

Fantastické snídaně,myslím že si vybere opravdu každý. Příjemný personál.

Jediné co můžu vytknout je manželská postel a parkování. Postele byli sražené k sobě a mezi matracemi se neustále tvořila mezera.

+breakfast,comfy bed,wine as gift -exit from parking narrow and opens just with call to reception,poor soundproof to corridor,remote location

Everything was perfect - from professional personnel, to the rooms and the hotel itself.