Service persons are always available and there for you. The location of the room was luxury.

I though that the transport service in the fixed time would have been a problem, but actually they have been flexible more than a couple of time. Then everything was good. Some of them don't know English,but nobody knows it very well so it's enough to use Google translator for basic question. The wifi is always there to support

Everything was superb: the location, the stuff, the service, room! I would strongly recommend everyone to stay there.

That we needed to go :(

Nothing only the staff were helpful.

Very far from city center, about 9:00 p.m everything was closed at the reception was only security guy.

very nice beach

it could have more facellity

Perfect hotel with clean and nice rooms, friendly and very helpful staff.

non

Free upgrade, nice breakfast, perfect location.

stunning location

we had to go out for food. The restaurant was open only for breakfast

The stuff are just great. They will try their best to accommodate any request and will make an effort to make your stay as good as possible. Really they were exceptional

Well the first thing is the fact that although they are selling it as a beachfront hotel the beach is not really is use and you cant really enjoy it. The all place feels like it need to be renovated to become great again and probably it was 15 years ago. The pool is nice but again can get better of half of the pool beds will not be broken. The room was big but the ac was very loud and we had to ask for a few basic stuff when we arrived, like fixing the tap in the bathroom and getting towels and blankets enough for 4 people. The food in the restaurant is not great so we aye outside mostly.

It is a very peaceful place. The hotel front desk responsible was very kind and helpful. The restaurant prices are not as high as we expected for such a beautiful location.

Big room. Ceiling is high. Pool is great.

Not a big deal. We requested to transfer to other room for mountain view. Unfortunately not granted. Reason given hotel is full. Huh?

Good view ,good location,

The facilities in toilet has broken and the room not cleaned , The staff not have hospitality service. Breakfast has a few menu and the equipment low quality because of 4 star hotel must be not used plastic plate.

- Perfect arrangement of transfer from and to the airport. - Allowed an early check-in - Best breakfast coffee of all the hotels of our trip - The convenience of the free shuttle to the Ao Nang - The reasonable prices of restaurant and swimming pool bar (try their mango shake!) - The views from the swimming pool near the restaurant. - The cleanliness of the room The hotel is modern and clean with great potential. For families with children loving swimming pools it is great but other guests would appreciate some activities. The little beach is not good for staying at, but it would provide an excellent point of departure for kayak. We were told that they considered too risky, but I think that offering that activity with insurance at additional cost with be appreciated.

- It was clear from the comments of previous guests that the hotel is relatively isolated. We nevertheless decided to take it because of the "Free bike rental for booking users" shown when reserving, the free transport to Ao Nang Beach and the availability of a fitness room. When we arrived there was no such a free bike rental and the fitness room was "on works, may be tomorrow" all that said with a bad English and a smile leaving you with the feeling they are laughing at you. Furthermore, the safe and the phone of the room were not working, the TV quality was bad and the channel offer very limited. Given the relative isolation of the hotel, on-site amenities are to be considered. Having booked for several days, we even contacted booking.com in order to cancel our reservation if the fitness room would not become available the day after. It was available and we decided to stay. - The very limited level of English of most of the staff. It's day and night when you are able to talk with a staff member with good level of English (thank you "Tome"!) what made our live much, much nicer and allowed us to really enjoy our stay. - They should make an effort to clean the tables from the common spaces more often (dishes and glasses from dinner not collected at noon yet). - The view from the room (expected from previous comments).