The Resort location is great. Great view Food @ capers and pan asian restaurant are best but not service Nesto -chef @ capers great job but their waiters make the whole restaurant go down

1. Warm swimming pool 2. Room Cleaning wont be done on the day before you checkout. We called reception and booked a cleaning but they never show up. 3. The Capers restaurant service staff doesnt fill water for atleast 35mins , they dont fill the wine but will be running with wine bottle around big tables. Delay in delivering the food. We ordered waited and waited and waited and just left without eating - it was a serious disrespect- they treat people differently based on looks. The waiter name was Rafael. 4. The restaurant by the pool- please dont eat there - Refried chicken wings rubbery, Dry fried fish -pescado frito, fries is not fresh. mahimahi was awkward. 5. Room service wait is 45mins but will take more than an hour. 6.Carnival Multi cuisine is average. 7. The Air conditioning is poor it gets cold in the night but warmer in the afternoon.

The food was Horrible and the Resort doesn't have fun events or activities

Very dry and no fun..Food HORRIBLE

The pools

The food

Good

All was good

Pools and bars were nice

Main buffet was good for breakfast but poor for lunch and dinner

The location was great and super close to town for exploring. Ubers were super cheap and easy to use getting around. The service from all departments was amazing.

The food honestly really isn't the best. It's a struggle with any food allergies for sure finding something good to eat.

everything

n/a

The property itself is gorgeous, breakfast is great, staff is attentive.

Member services pressured us to book an appointment for a massage. When we arrived for the massage we were deceived into paying for it and doing a presentation afterward, which we declined as we felt manipulated. Once we declined the staff was off-putting, and the front desk member service manager rolled her eyes and walked away. The rest of the day was uncomfortable. The pool closes at 6 pm!! this is a deal breaker, had I known I would have booked elsewhere. Maintenance never came back to fix the tub in the room. The tub flooded the room, spraying water from the jacuzzi jets. Also, the pool with the slide was closed, and could not make use of it for children. It was a bittersweet experience.