Most of the people are nice people and very welcoming and helpful The cleaning ladies and reception guys fast check-in and fast check-out

1) AC didn't work, and I had to call 3 times to get it fixed, 2) nightly there is a show for kids, followed by another show for all (like Circus show, etc..) we came early to sit in the front seat, then for some reason after the show started, one of the hotel workers decided to get one family to come and sit in front of us this happened on the night of 14/08/2023, I am not sure why would they even create new row ONLY in front of my family, do they matter more or something!! that was very humiliating!! I had to talk to them with a tone in order for them to remove them, the kids were not able to see the show, This is extremely obnoxious ! 3) On the day we arrived, our flight got delayed and we came hungry and the only available next thing was the food at "A la' Carte Restaurant' were I saw that this is a buffet food, we said we go eat something quick with the kids and go get some sleep, but no it was not a buffet, and even though we went fairly early around 11:35 (it is supposed to open at 11:30) it seems that most of the places were taken but some nice family gave up 2 seats so we can sit our family (of 5) and there were some other guys (4-5 people) who came after us, they were served before us, and it took us 1.

Early mirning tbe cleaning staff noisy very loud. Can’t really relax This place for party and disco nosiy Not for family with children And the food is very basic food with no extra taste Every day same food

Noisy

The room was nice, the entertainment was great, the facilities were very good

They have no empathy or care for their guest's. Whilst there I had my hand crushed in one of the sun loungers which slipped whilst I was sitting on it........I had to spend 6 hours in hospital, during which time the hotel did not check on our children who we had to leave behind as the ambulance refused to bring them with us. My hand was trapped between 2 metal struts of one of the sun loungers, which had to be prized open by guests ......... My fingers were crushed flat. The bones were squashed, the skin ripped open to the bone which required stitches, and 4 weeks on I still don't have feeling or movement in two fingers to my right hand, significantly impeding what I can do with my hand. The guest relations manager was uncaring and unwilling to accept any part in the accident. They did not ask how we were once we returned......they offered us free fruit, even though we were all inclusive. The guest relations manager told us it was my fault!!!! They refused to accept any risk associated with their sun loungers.......I really hope no one else has to go through the same, as the damage to my hand is likely permanent, and to be shown no empathy or care was very distressing. Worse to be told it was my fault! It ruined my holiday and that of my 11 year old who witnessed the incident. The following day I witnessed another guest splitting his head open after slipping on the stairs ......I hope they didn't tell him that was his fault too. Just be aware that if you have an accident whilst at this hotel, you're on your own ........

very cute Staffs nice Sea view

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Great Seafront location

Staff were not helpful.. The Pools were absolutely freezing, especially the indoor pool.... Spa crazily over priced... Not Ultra all inclusive, can't get anything to eat after 8pm.

everything was perfect. The room, the food and the personel made our trip to a fantastic memorial times. we would love to come back next year!

nothing to complain!

Covid-19 rules well applied. Extra clean - literally all the time someone was cleaning smth in the hotel. View was amazing, the beach might be small but we had no issue - with fine sand. Nice personnel, with smiling face ( with few exceptions). Food was great. We had a great holiday. Thanx for the special gift (Turkish delight).

The refrigerator. I wish management will take action on the issue. Despite the fact that the hotel is not the most family oriented place around, yet again there has to be a properly functioning refrigerator in the room. Children pool could have been hotter.

Stuff are very friendly and also almost everybody are bilingual what is very important... Every night they have a different entertainment, so you're not gonna be bored