Friendly receptionist, great rooms except for the bathroom

Very dirty toilet and shower, breakfast food was not that great

The rooms

Check-in for 4 people/3 rooms took one full hour, although only 2 people before us. I have NEVER experienced sth like this. Not in Uganda and not in Albania. The staff had no clue about availabilities, payment methods and we ended up with plastic keys that didn't work. Instead of an excuse we got an arrogant attitude. Dinner in the restaurant was possible from 21:30 to 22:00. Great time frame! We checked in at 19:00. We found a nice place to eat down the street, and sorry Maria, I know it wasn't your fault. Great rooms though!

Staff were very curtious . The shower was excellent.

Unfortunately the beds for me were to soft I prefer hard base beds but my daughter loved it. Also had to get blanket out as was zo cold in room even using your heating system. Unfortunately a long walk to the castle. Also rooms were cold and going downstairs to restaurants and the buffet rooms were cold as well. Had sit with Jacket on whilst having a meal which went cold very quickly. The WC in our bedroom was constantly running water and you can't afford to loose water at this time of year. Room no. 2736

Suite. Very comfortable and accommodating

No tea/coffee maker. Buffet meals poor selection and quality in univiting environment. No quiet relaxing bar area.

The room was really nice and big, we got two queen size beds for two of us. The hotel is right on the beach and you can easily go out and have a nice walk. Breakfast was plenty and really tasty. Once when you get hang of all the elevators in the huge building it is so easy to navigate everywhere

It's quite a huge hotel so I can imagine it can be noisy in the season.

-Food are not the best - Wery loud in hotel - Lady in reception

it had everything you need for a stay and a great price

clean. room maids excellent.

no atmosphere. evening buffet expensive and not good.manager of evening buffet rude

Breakfast buffet every day the same products. A little variety will be appreciated

nothing, couldn't wait to leave the place.

very crowded, too small for the amount of people. Room is dirty, sticky table, dead plant, very expensive for the quality of everything...

Room was good, breakfast also, pool big and welcoming.

Unaccessible restaurants for dinners. Try to make reservation but always full and when passing by there are always free place. So big lack of flexibility at this point.

location was good, swimming pool and easy access to the beach

services, outdated rooms, rooms need maintenance

This is very basic accommodation, Just a clean room decent bathroom with good quantity of towels. comfy clean bed. No other facilities there except vending machine. Location overlooks the Plaza and Cathedral , fall out of your room to the main square. For what you pay you get a nice clean room and comfy bed

Kind personnel, reach breakfast.

Price and breakfast. Room was good size. Bathroom was nice. Water pressure was good. Nice TV.

False advertising. My family and I were looking for a hotel with AC. This hotel was advertised as having AC. After checking in we noticed the units in the rooms were not cooling. After going down to the lobby, the staff informed us that they have the AC turned off in the hotel simply because they are not in-season.

breakfast was exceptional everything that anyone would like was catered for

having to wear an identity band around wrist. Having to pay for parking which was not made clear when making the booking. was further from motorway than expected . Was a 5km walk from Peniscolar proper.

Kids Club and the people working there. People at Reception were friendly and willing to help Restaurant the first 3 days was very good although not so when changed to another restaurant

Over Easter, the first 3 days were excellent and great value as a 4* hotel. From Monday --> Wednesday after Easter, as the amount of people decreased, the service at the restaurant became quite poor. From a night when we had oysters available and Ham being cut in the morning as well as fruit prepared, we moved to another restaurant which was not well laid out (toaster not next to the bread, microwave away from the milk...) and food decreased in quality substantially. A very basic 3* hotel when it came to the food part