Great location, lovely decor with a personal touch. Not so corporate as some larger hotels. Great breakfast and friendly staff

Attentive service and well maintained property.

Great location, nice rooms with cool design, comfy beds

The staff was quite unattentive. On my way in and on my way out I was visibly struggling with my three roller bags and noone could be bothered to break up their chat circle or look up from their phone to lend a hand.

mood&style

that charge the water..

In a great location

Very noisy ay night - howling dogs in the neighbourhood.

The hotel is located just off a major thoroughfare. The hotel rooms were nice, not exceptional. What was exceptional was the restaurant, the food was interesting and very good. There was really no reason to look elsewhere for dinner, which is a major plus after a full day of touring. The staff was excellent, not many english speakers but it worked out well.

The rooms, but they were more than adequate and the restaurant more than made up for what the rooms lacked.

Rooms: the rooms are very comfortable. the bed was comfortable, good wifi, several usb outlets, and the shower had adequate water pressure. Breakfast: nice assortment of different foods including meats, cheeses, breads, granola, yogurts, and fresh fruits. At breakfast, other types of coffee aside from filtered coffee can be ordered in addition to eggs. No one specifically told me or asked me if I wanted to order anything else (I saw other people doing it). So, if you need something stronger than the weak filtered coffee that they serve, go for it. 😊 Outdoor patio/pool: There are a few lounge chairs that are set up by the pool where you can relax. It’s rather small but it never got too crowded. I spent a few hours relaxing the first day I arrived and enjoyed the warm sunshine.

The hotel is located in a nice and secure location although it’s a bit far from the city center. I managed with Uber or walking but would suggest giving yourself extra time to get places given the traffic. I had one meal at the hotel restaurant and thought it was just okay. I also tried the restaurant that is attached to the hotel (Casa Sanz). Their mushroom risotto dish was tasty and the servers were attentive.

We loved the service, location, and dining options available. Great views with lots of natural light, and the bed was very comfortable. It was a wonderful stay that exceeded expectations.

The bedding was too heavy for summer - a lighter quilt would have been great.

Beautiful hotel with amazing restaurant! Try the ceviche, it’s amazing

great location, very comfortable beds, updated-bathrooms, great breakfast included, food in restaurant superb!

no gym

Everything was perfect - a beautiful place nested in a beautiful area in Santiago. You have nice places to go for a run in the proximity. The courtyard is a perfect place for relaxation.

artsy clean and unique

all was great!

Amazing design, delicious vegan restaurant and vegan options for breakfast. Good location. Sustainable approach.

The hotel does not have a gym on-site, the photos are misleading. Also, the low score I am giving is because we had a cockroach in our room on the 2nd day :( I have a fear of roaches. I suggest the hotel looks into this. We changed the room and put maximum AC on and it was ok. If it had not been for the roach, I would give the hotel much higher review.

The hotel is beautiful and very comfortable. the food was great at both restaurants and the breakfast spread was one of the best we have experienced anywhere. The staff were all very friendly and helpful, even at 4am when we arrived and departed. Thank you for a wonderful experience!

Nothing

A beautiful gem of a hotel in a great location of Santiago. The staff is very friendly and attentive, the rooms are super comfortable and the breakfast is a dream. Also, the restaurant is top class and with a lot of choice vegans, who don't always have it easy in Chile. The vibe of Bidasoa is warm and inviting. Highly recommendable.

The only fault I can find is that the pool is a bit small. It's designed to just drunk in water if your hot, not really swim.

The restaurant and bar are fantastic, really enjoyed coctails and food. Breakfast is one of the best, even in comparison with big fancy hotels. Private driver available on request

There is no indoor swimming pool and some relaxation procedures