Cleanliness of resort, facilities to use, friendly staff, everything was easy to sort,

We booked two haircuts and turned up at the appt time and were informed there had been a stuff up in the booking this was frustrating as we wasted a day at hotel waiting for hair appt to start, this was however a minor annoyance

beautiful hotel in a great location. everything was spotless and staff/service was amazing. never any problems getting sunbeds and especially loved the daily visits from the beautiful cats/kittens!

the fact I had to leave!

Attractive modern hotel with very clean communal areas. lovely pools, very comfortable loungers. good daytime entertainment. Rooms very nice.

food average. drinks very poor. all spirits and cocktails tasted artificially sweet and watered down. hardly any U.K. tv channels

The pool was so relaxing

The lunch could have more variety

everything

spotless staff were very helpful and always happy

the meals were plentiful but a bit repetitive especially lunch

Everything was exceptionally clean food was good and the staff really looked after you rooms were great comfortable and very modern

Swim-up pool facing room was good, if a just a little small (as was the bathroom), but still very good. Food was very good. Grounds well kept and everything very clean. Staff excellent - always very attentive. Great service. Great activities. Close enough to the beach (would not want to be further). Great that it has its own area at the beach. Glad it is Greek-owned. Very good hotel and I would stay there again if I return to Kos.

Nothing that I didn't like. If anything, the bathrooms could be slightly larger (you cannot reach the toilet from inside the bathroom unless you close the door and walk around it. But they're very clean and modern and are fine.

Staff was exceptionally professional and friendly. Super modern facilities, with stylish ambiance. The hotel has 3 different restaurants with a lot of operiona

The hotel is 10/10 nothing bad about it

Hotel is lovely, we had two superior rooms which were large, clean and well designed. Bed comfortable. Would’ve liked individual soap and shower gel rather than via dispensers but not a big issue. Food was decent enough, although would’ve become repetitive (we were only there for a few days so it was fine, but as there aren’t many food options available, ie access to the two a la cartes is restricted, it may have become a struggle). Buffet is pretty good, although we did prefer sitting outside as it was a little ‘canteen-like’ inside. Tennis court, paddle court and table tennis all good. Ents team worked hard through the day and evening. Manos (guest relations manager) exceptional and a real credit to the hotel. Would’ve liked a stocked mini bar and pool service but hotel is great value and we’d return .

The hotel grounds are exceptionally beautiful!

Little to no vegan options including milk.

The daytime poolside entertainment was excellent and we found that our needs were always met with great service and assistance. The food choices offered something new everyday and the staff always made sure that our needs were catered for. Vaggellis (restaurant manager) was very helpful to assist us with allergens and made sure that we had something amazing to eat every day. The beds were comfy and the room was always clean and you could always find free sun beds beside the pools. The air con was also really good despite it being in the low 30°’s while we were on holiday. There was also a really good range of cocktails and alcoholic beverages included.

The hotel arranged a taxi transfer to the airport for €45 however when booking it ourselves it ended up being €32

Brand new hotel. Everything is clean and modern. Great design and atmosphere.

Nothing

I’m usually very picky with hotels but in Utopia Blu there is nothing to claim about! the hotel is spectacular. -clean room and common areas, usually I have troubles in using shared bathrooms but in this hotels everything was very clean. i also cannot touch bare feet pool areas but in utopia I had no issue since the floors and pools were always very clean. - the hotel has a beautiful and modern design which gives a great atmosphere and nice holiday feeling. quality and cleanliness is visible here. - helpful and very very friendly staff which is ready to fulfil every wish. very very quick in servicing the guests during breakfast, lunch and dinner! actually whenever you need something. - quiet due to separation of kids and adults areas, perfect for switching off - offer for sport facilities and animation - unfortunately we did not use the spa facilities:( - many pools so that it is never overcrowded at one pool, - there are pool bars close to the pools so that you are always good supplied. - good food, there is also 1x ala carte restaurant visit included but we did not use it. guess the food there has better quality. however, we were satisfied with the buffet. I usually don’t find all inclusive buffets tasty but in Utopia Blu I the food is satisfying. - the snack bar is shorty after breakfast opening and closing shortly before dinner. you cannot starve. - the choose of food is huge (every day) - there is a small market in the hotel but also a huge one in front of the hotel. in front of the hotel there is also a public bus going to Kos town - the hotel has a daily beach transfer but we never went since the hotel is amazing!

visually very nice great layout and always clean

the all inclusive offerings and service are not quite there. having to pay €3 for fresh orange juice at breakfast and for ice cream and other drinks that are standard in many all inclusive’s was a negative. fresh water should also be a given rather than having to save bottles and refill at bars that are closed when you probably most need it. staff were polite but didn’t look happy or welcoming on several occasions. other than the barman who was delighted to actually make a cocktail from scratch (that we paid for) rather than pouring out of a carton. needs to decide if it’s all inclusive or half board to be honest. don’t go for a swim up room, they are very very small. standard rooms are bigger

very clean, modern looking hotel. pool areas were best part of hotel.

food became repetitive