the hotel lobby and terrace are the nicest there is in crans so it was practical to be in that hotel because we were able to chill and have a bite at night without the need to go out

worst ski room or ski service i ever encountered in a 5 star in the alps. the 2 guys working there barely took the time to speak to my group. every time we came back or started in the morning they didnt offer help with the ski boots which is in reality the case in any hotel. the ski room before you leave out doesnt have water or coffee or a bathroom. you would have to walk all the way back to your room for that. i personally was dissapointed in that.

The atmosphere for all hote,l vibs views , staff very lovely 😍🤩

No thing

very close to ski lift, a lot of space and amenities (pool, gym, sauna, hammam, ski room and shop, a bar with live music, 3 restaurants, etc), a large free car park in front of the hotel also makes it quite easy to come and go

sport machines in the gym which feature a screen should be replaced: it is almost impossible to click on screens to start/stop /select a practice, they are totally outdated

Staff was extremely kind and proactive ! especially the shuttle service and the "ski room" one.

price are high. Especially if you come with your kids. No real family option. You have to double the price.

I had a wonderful stay in the hotel with 2 small kids. We really enjoyed breakfast as well as the Lodge and Muna restaurants. The staff across the hotel is very helpful and friendly. The sports shop that assists with ski rental and or storage are extremely helpful. We also used the swimming pool facilities which have beautiful mountain views. The whole experience during the stay was hassle free and relaxing.

nice views, good spa and saunas

small bed. / 35chf charge for a small 5kg dog with no service for the dog. no dog bed or dog bowls and no dog snacks. I’ve been in 5star hotels where they provide all that for chf 20. An 11 year old child needs a seperate bed and eats breakfast and is free. so why charge 35 chf for a 5kg dog and no additional services are provided.

fantastic - fabulous facilities, food, location and staff!

nothing worst service

they did not support my case in mistake booking