nothing

poor reception. I could not access facility

safe location. quiet.

the WiFi connection is poor. considering cell phone reception is completely off. I think working on this would improve the stay there could also be better communication on check in and how the property owner would like to be paid. I didn’t receive clear instructions on check in. the receptionists dong cjsdk you in. also knowing if you take payment upfront is important because I assumed payment would be taken once at the location which can affect the currency exchange depending on what how you pay. I recommend that the customer service also improve. the quality isn’t good enough.

very comfortable and clean property. Anita was very helpful and friendly.

Nothing I can think of

The host did the shopping and cooked for me which was unexpected. Lovely, sufficient for the day.

the air conditioner was too cold and difficult to control. The lights above the bed had no bulb so could not sit and read in bed! The bathroom shower had a glass door scratched and grated on the floor annoying.

location and staff

the only thing I didn’t like was my balcony view

The location is great. Embassy gardens is great location

There are better apartments to stay in embassy gardens. It’s worth paying more money with a better host. The facilities in the apartments maybe the same but the host, can really make or break a trip. We were greeted by an employee of the host. After check-in formalities were over the apartment manager left. We then proceeded to have difficulties with the WiFi and contacted the host via booking.com, she responded saying ‘we sent away the manager’ when that was not the case. The manager had finished our check in process and left for the day. The bathroom drain was blocked and had a horrendous smell. On day two, we were awoken up by builders at 8 am to repair the cracked balcony, they did not inform of us such working taking place. The work continued for the rest of our stay where every morning we were woken up at around 8 am by heavy drilling by our beside balcony. Despite me requesting a quiet Room. When we tried to contact the host directly she failed to respond to text messages and didn’t not answer phone calls. I have stayed with better hosts in embassy gardens, I would not recommend this host. I would advise others to book with other agents in the building.

Everything was perfect and on point. Room was very neat and cozy. Fast internet connection without interruption.

Sylvia’s customer service is extraordinaire. The apartment was neat and tidy.

Nothing

Frankly, everything exceeded my expectation. It was hospitality in its truest sense

N/A