the location and friendly stuff

Clean and spacious rooms - very comfortable (more apartment than hotel as service limited) Friendly hotel staff A nice complimentary coffee and pastry for breakfast Location on outskirts of condensa - short Uber ride into most areas one would wish (but also partially bad - see bad section)

Hotel situated on a very busy street / highway and not in centre of Condensa (takes 10-15m walk to be in charming area). Rooms can hear the street quite a bit despite the glazing and terrace very loud so not really a useful perk. Overall the noise did not prevent us from sleeping and considering all the positives of the hotel we still consider it good value for money and would recommend as an economical base to explore Mexico City

Super helpful and friendly people. The location is so handy. The rooftop terrace is a great way to wake up (coffee and pastries and fruit and juice were always waiting for me up there from 8am). Am so glad this was my first stop.

Comfort and cleanliness

Nothing

So clean, modernly decorated and the mattress was so comfortable. Also enough sleeping space for five of us. Futon was new and firm.

Could hear the hallway noise. It's tolerable - everyone slept easily except me, the light sleeper.

Nicely decorated, the room was spacious and very clean. Good location

The cars (there is a big road close to the hotel) can be noisy at night

Super convenient, safe, comfortable, and private. The staff were extremely helpful. They went above and beyond to answer questions and even helped us book tickets and make a few phone calls in Spanish. The room has everything you need and would expect, including coffee and tea and a modern TV with Apps (Netflix, etc.).

Clean, nice rooftop

Value, would prefer no breakfast and lower rate, very traffic heavy street, said the house had AC but only one room had AC

very comfortable room. nice and simple decoration. additional shared equipments: kitchen, washing machine and tumble drier

Gorgeous decor, lots of space, great facilities

It’s directly on a motorway so not particularly pleasant on the balcony or (very nicely decorated terrace

Very comfortable! Convenient location. One can wash clothes for free, provided you bring your washing liquid.

Breakfast could be a bit better. Wonderful terrace, though.

The rooms were new and spacious. The kitchen had enough supplies to cook simple meals. The bedroom was quite despite facing a large street. The terrace had beautiful a view and was well arranged so that multiple groups can chill on it.

The neighbors played loud and terrible music for about 3-4 hours during the afternoon on both days that we were there (and did so regularly according to the staff). This by itself is not the hotels fault, but the wall separating the inside of the hotel from the neighbors was not solid but separate bars. And even though the windows are very good, the loud street is somewhat bothersome on the terrace. Other than that there where only two small things. 1. When we checked in, we where early and then where told we could pay for early check in, but when we said we had to leave an would be back later, the room suddenly was ready free of charge one hour later. 2. The door was guarded 24/7 by the same man who slept on the couch. We had to wake him twice because we left early and he always had to open the doof, which is a bit of an uncomfortable situation to be in and makes you think twice if you really want to go outside just to get a quick soda.

Very new, well put together . Felt safe, good service. Additonal service when i was not well.

Lack of access to drinking water, be it paid or otherwise. Add a filter tap or alternartive for water

- Nice rooms - Nice roof top

-Breakfast could be improved - No hair dryer in the bathroom -Coordination between staff could also be improved (night guard checked us in, but didn’t want to see any IDs or credit card). The next morning the owner approached me in a relatively rude way and requested me to show my ID and credit card before I was able to say „good morning“.

Your survey here asked about the breakfast. Here is my answer. We were not told about the breakfast for the first 2 days. Someone mentioned there was coffee on the roof, and that is how we learned about it. They did have good quality pastries and juice besides coffee. We had a very expensive breakfast somewhere else - which was not necessary. The bathroom was very nice. The kitchen was satisfactory.

I did not like that we were not told about the breakfast when we arrived, but it could be that the staff doesn't speak enough English. On the first morning, we skipped it, and went to lunch at the Anthropology Museum. On the second morning, our tour guide took us to the Gran Hotel, and this was way too expensive for what we ate, and I was not happy. The big thing I did not like was the listing said you have television. But, there was no way to watch the Super Bowl. Our young tour guide came in and found the channel, but the reception was not good, and we were annoyed! I went downstairs and I was yelling at the security guard (and I don't understand why that person was there all the time) that the TV was not working. TV no trabajando! He did not speak English, he put me on the phone with some man who tried to explain something to me that I didn't understand. When I complained the next morning, the woman at the reception desk, with limited English, told me the TV only has Netflix and You Tube. This is not acceptable. You cannot list television; you must clarify that there is a television, but it does not have channels. Other than that the place was good.

Clean, modern rooms. Location is within walking distance to many places of interest. The rooftop terrace is very nice.

While you can walk in 15 minutes to many places, there's not much immediately close - such as a bar or cafe. Also the checkin/checkout process was confusing and overly complicated. It would have been nice to have received enough coffee to match our stay.