La gentillesse du personnel, la propreté et la décoration incroyable. L’hôtel est magnifique

La « piscine » privative qui est en fait un jacuzzi (non chauffé)

La habitación es muy amplia y elegante, con camas muy cómodas y una piscina preciosa. Las zonas comunes están llenas de hermosa vegetación y cuando encienden por las noches las antorchas y el copal el ambiente es espectacular y relajante. El personal es muy amable.

En general todo fue perfecto. Es cierto que pensé que habría algo especial porque íbamos de viaje de recién casados, y en reiteradas ocasiones me lo preguntaron desde el hotel antes de alojarnos como para darnos alguna sorpresa, aunque finalmente no fue tal.

Good vibe and room

Location

Nulla

Staff poco voglioso accolti con svogliatezza e un chupa chupa in bocca per tutta L accoglienza !

De architectuur en de plantentuin vh hotel beneden zijn heel mooi. Het Japanse restaurant is ook zeer lekker.

Copal Tulum moest het summum van onze reis worden, helaas was het een einde in mineur. Alle kamers op de bovenste verdieping hebben een twin room, gescheiden met een deur. Onze buren hebben 3 nachten na elkaar de hele nacht gefeest, alsof ze naast je bed staan. We hebben telkens klacht ingediend, maar pas de laatste nacht kregen we een andere kamer, zonder enige compensatie, ook al hadden we al 3 nachten geen oog dichtgedaan. Het hotel ligt in Tulum Pueblo, waar niets te beleven valt en aan de kust geraken is niet eenvoudig: met de auto sta je meer dan een uur in de file en met de fiets in het levensgevaarlijk, omdat de drukke weg niet verlicht is. Ik vind dit hotel al bij al te duur voor de locatie en kwaliteit vd kamers. Ontbijt is à la carte te betalen en cijfert daardoor ook aardig door.

Hotel Copal was clean, relaxing, always smelled great, and the staff was very helpful. Room service was wonderful, and the food was delicious. We booked here at the last minute after having a horrible experience with an air bnb, and couldn’t have been happier with our stay!

Like seemingly many places in Tulum, you cannot walk to places (even the city center which is close by) at night. You will have to take a cab everywhere, which can get pricey. Again, a problem not entirely specific to this hotel, but something to consider.

i loved the bright and airy rooms.

i wish there had been a privacy curtain for the living room/kitchen area. at night, anyone could see inside because the curtains were transparent.

Convenient location

Too expensive for quality of room

No water no refund my money no aeration shower fridge noisy

The rooms and the service and the whole structure. The food at the restaurant was amazing!

Maybe the location as even being quite central it was surrounded by some roads still with works or not practicable

Hotellimiljöö oli upea. Huoneet myös hyvin varusteltuja.

Sisäinen viestintä ei toiminut. Roskat täytyi erikseen pyytää viemään, kuten myös siivous ja vessapaperin lisäykset. Pyynnöistä huolimatta lastensänkyä ei voitu toimittaa resurssivajeiden vuoksi. Lastenistuin ravintolasta oli myös rikki juuri tällä hetkellä. Ikäviä sattumia toki, mutta vaikeuttivat meidän lomaa merkittävästi.

The staff was amazing! The room itself was so comfortable! We had a great stay! Restaurants were amazing, bartenders were so great, had amazing recommendations.

Our room was having a weird smell the whole time we were there. We let the front desk know & they handled it immediately & went very smoothly! Smell ended up leaving.

2 בריכות מדהימות- אבל!!!! בשתיהן ביחד יש אולי 9 מיטות בסך הכל!!

בבוקינג הזמנו חדר עם נוף לגן בפועל קיבלנו חדר חנוק עם נוף לכביש הראשי המענה מהמלון היה שזו הקטגוריה למרות שזה ממש לא אותו דבר!! מקום יפה מאוד אבל אין איפה לשבת- המלון היה בתפוסה מלאה כשהיינו בו ובבריכות לא היה מקום לשבת מיקום בעיר רחוק אין משהו מסביב

Rideaux opaques, air co sans bruit, bar avec eau, coffre. Tout nikel! Très belle végétation au rez et autour de la piscine et resto. Service impeccable aussi! Vélos/quad et Vespa à louer devant l’hôtel.

Le lieu n’a rien d’intéresssnt: ni shopping ni la plage. Qqs restos à 10 min à pied. Notre chambre était plus chère et bcp plus petite que celle de nos enfants: la surface terrasse est comptée comme habitable.. attention à cela.

The hotel was a beautiful jungle oasis and the staff was so friendly and helpful! We also were able to rent bikes from the hotel for $10/day which I highly recommend in order to get into town or to the beach. Also the rooftop pool is fantastic for sunset!

I would not recommend the coffee from the hotel restaurant in the morning but beyond that we had a great experience at this hotel!

Per rimediare ad una stanza presa lato giungla ma che in realtà era lato strada ci hanno dato una stanza migliore,senza nessuna aggiunta,con idromassaggio e grande terrazza.

Senza un mezzo sei totalmente fuori da ogni possibilità di svago,la strada esterna buia.

Just as pictured! Very beautiful and serene property. Everyone was so friendly and willing to help. They even changed our room to accommodate a special request. All the amenities were clean and excellent- the kitchen, pool, private patio, everything. Felt very safe and calm.

They did their best to keep insects away, (natural and safe ways such as lighting coal/ fire) but as this is a jungle expect a few non-serious insect bites. But nothing too bad or that would put us off staying here or in a place like this again!

location.

freezing cold water in pools - no point paying extra for the room with a pool - no one uses it anyway. no internet wifi, very hard to catch signal. tv not working. cleaning staff loughing all day in the garden - did not have a chance to relax.

Beautiful establishment- jungle aesthetics.

Worse staff. We were even robbed by staff. We left some money on the bed and when we came back didn’t find it anymore. The property is in the very very dangerous area.

I liked everything! Got lucky to have room with a jungle view cuz not all of them facing trees but rather the street

One wish is full size mirror in the room are very much needed ! Hard to see what you wearing in those time ones

Le côté déconnexion dans la jungle, le staff (surtout du restaurant et du wellness center) les piscines. Les lits sont également très grands et confortables.

J'ai été mise dans une chambre annexée qui est séparée seulement par une porte d'une autre chambre. A mon arrivée j'ai donc demandé " mais il doit y avoir du bruit non?" On me dit non pas du tout. Haha si enfait. On entend tout, mes voisins hurlaient faisaient la fête jusqu'au petit matin (l'hôtel l'interdit mais les gens pour la plupart sont à tulum pour ça donc ils s'en foutent des règles) Ma chambre était aussi collée au cagibi des chariot de ménage donc tous les matins j'étais réveillée par ça également. J'ai eu l'occasion de visiter d'autre catégories de chambre/ appart/ suite qui semblaient plus calme mais si vous prenez une chambre basique vous risquez de vous retrouver dans ce même cas de figure. En bref c'est dommage car les chambres sont belles mais ce n'est pas très fair de ne pas avoir la même qualité de tranquillité quand on booke une chambre classique car en voyage solo ou à deux on a pas forcément besoin de plus..

Location of the hotel was good and the size of the Studio I had was really nice.

The hotel's service was terrible, cleanliness and housekeeping as well. Wouldn't recommend it and wouldn't go back for sure.

Sehr stilvolle Anlage mit viel Grün und zwei Pools. Großzügiges Appartement zum Wohlfühlen

Vielleicht ein bisschen zu hipp. Dieses Hotel ist wirklich ein Insta-Place, permanent werden Selfies von aufgespritzten Gesichtern gemacht … wer’s mag … Und man muss bedenken, dass es sehr weit bis zum Strand und der Zona Hotelera ist, das kann ans Geld gehen.

las instalaciones

precios alimentos

Établissement au calme Petit havre de paix

Canapé lit inconfortable Pas de rideaux occultants ni volets dans le salon alors qu’il y a un canapé 2 personnes

I have stayed at over 150 properties and this is the first time ever I had to switch hotels before the end of the stay. I chose this property based on two factors; big room and own pool. The room is claimed to be 74 m2 but it was in fact 13m2, as for some reason they added pool area to it (even with the outside area it was not that big). We did not use the pool even once as it was dirty. Extremely loud, our neighbours blasted music all night and were having fun in bed ( if you know what i mean) all day and night and it sounded like it was in the same room as you, extremely uncomfortable, glad we did not travel with kids. The location was right across the slums, and we did not feel safe to even bike anywhere, I don’t know how other reviewers said they were walking there daily. The location itself is pretty far ang expect to pay at least 30 usd one way. The worst part was hearing gunshots from the nearby slums every night, there is no security at the hotel and anyone could walk in. Overall this hotel was VERY expensive for little value. Also dont be fooled by booking, this is not real 5 star property.

The food was really good

The staff were great, nice looking hotel

Our particular room was very tiny, bad smell from the bathroom, something to do with the sewage, called maintenance twice, they came to pour chemicals that had strong odor; not what you expect from 5 star hotel, smell continued to come and go. The bathroom needs renovation/repair the washing sink was clogged-both of them, and lacked other essentials like toothbrush, shower cap and Qtips, no robe or slippers. The location is alright, we can bike from our place of walk to main roads. But if you walk you will have to pass by the slums nearby. Disastrous and you could easily feel little scared

Plašs numurs un laipns personāls.

Baseini auksti un virtuves aprīkojums varēja būt atbilstošāks ģimenei, piem., vairāk krūzes un iespēja uzvārīt tēju.

Fantastisch ruime accommodatie en bijzonder vriendelijk en hartelijk personeel. Super goede bedden en heerlijk stil.

Keukenuitrusting een beetje karig maar voldoende.

The hotel is in a quiet area of Tulum, outside of the hustle and bustle of both the downtown area and the beach zone. Inside the walls of the hotel is like a jungle, with foliage everywhere. The rooms were nice and clean, and we really enjoyed having our own private pool. The living and dining area were very spacious and it was nice having the 2.5 baths. There were a lot of staff and they were all very friendly.

I know the water in Tulum is bad but the water at Copal was worse than another hotel we stayed. It tasted salty while showing and it never felt like we could clean any of the dishes. There was a smell of sewage outside of our room. The sinks are all natural stone which was aesthetically nice but the one in the master bathroom was so small it was barely functional.

El personal muy amable en especial Arumi. La instalaciones muy buenas. Cama muy cómoda y fácil de aparcar.

Me esperaba más de un 5 estrellas. Considero innecesario una cocina en la habitación. Pero no tengo ningún queja en concreto

Piękna zieleń wewnątrz obiektu . Przemiła recepcja . Restauracja bardzo klimatyczna i z dobra kuchnia ale droga .

Trudny dojazd . Konieczna nawigacja . Basen był w przebudowie wiec problem był z korzystaniem z niego . Pokój nie jest rak duży jak w opisie ale wszystko Ok