Check in is at 4pm. Despite calling at 3pm to say I was 30 mins away, our room was not ready until 5:15. I kept getting told 15 more minutes. It wasn’t until I took it upon myself to go up to room 703 and assist the cleaning ladies that I was able to get into my room after waiting in the 90-degree heat with my family for almost 2 hours. Many other families were in the same situation, so there were no luggage carts available due to people waiting for their rooms to be ready. Our room, although clean, was a horrible representation of a vacation rental: Popcorn ceiling texture was peeling off the ceiling and falling on the floor every time we took a shower. Bedroom closets were filled with extra paint cans and home décor so we couldn’t put our suitcases into them. Mold in all corners of the bathrooms. Random house décor in bedroom drawers- not welcoming guests to place their own clothing in them. The dining room wicker chair had a hole in it, so eliminated seating. The elevators were broken for 3 of the 7 days we were there, so we had to haul all of our equipment up and down 7 floors while these elevators were out of service. There didn’t seem to be any property security monitoring pool activity at night because people were drinking in the pool and smoking pot so severely that the entire bottom 3 floors and elevators reeked of the smell.

Location was very good. Walmart is right across the street