We booked this accommodation for a long stay. As it is a proper flat we didn't miss anything, A Morrisons supermarket is very close. Only 5 minutes to walk. Also only fife minutes walking to five ways train station. To the town centre it's a 20-25 minutes walk. So it's absolutely perfect to leave your car where it is instead of going into the mad Birmingham traffic ;-) Not in the mood to cook? No problem, a few pubs and restaurants are close by. Also delivery service is no problem. If you need to receive a parcel it's also no problem as it's taken by the reception desk. A bus stop and a tram station is straight in front of the building.

Beds were not done. I have attached pictures of the bedroom. Despite more than 50 calls to the host, noone answered the call. It was my worst ever experience.

seven living failed to send me the code needed to check in (not something they advice you will need beforehand) meaning I couldn’t check in with the concierge for 2 hours. I rang them about 50 times no one answered as did the concierge and we were not the only people waiting to receive these codes. The concierge also advised that this was a regular occurrence. This delayed us getting to our event and we missed half of the event. Flat is nice, building hard to locate, reception is impossible to find and no address provided and again no one answered when I was calling to find out about this. Cant open any windows so no ventilation.

Location was good easy access for public transport etc. Something to consider when someone booking this place

Toilet was stinking after day 3, when i complained to the PIC, they said they can't do much as this has to be dealt with the owner. Water was clogged in the toilet all the time. Bad experience due to the smell in the room - due to toilet

Cleanliness and cosy feel if property

Hot water heater is terrible you have to wait hours for it to turn on and it’s goes cold as quick as it comes on, sevenliving company we’re quite useless when it came to solving the issue, I had to call back over 10 times

Very clean

Parking while checking in at the desk was rather challenging. it felt like illegal ! No tea and coffee facilities.

I cannot comment on the property we booked because we never got to stay in it. The property we eventually received was spacious and light but very sparse and and tightly controlled, right down to not being allowed more than 1 roll of toilet paper between 4 people for 2 days.

At around 2pm I had a phone call from the property to say that there was an incident and we would not be able to get the space we had booked. please keep in mind that check-in was at 3pm. I agreed to move to a property across the road as long as we could keep the requests we had made for the initial booking which was free parking and free Wi-Fi. when we got to the property there was a concierge only on duty and he had no booking details for us. Not for the original booking and not for the subsequent one. we spent an hour arguing and showing the confirmation emails we had received before we were allowed to receive a set of keys. There was also no parking and we were forced to park outside the front door of the main entrance to the building. The property itself seemed to be under for a while as it had a musty smell and it was freezing cold when we entered. The Wi-Fi details we were given were incorrect. We tried calling the help number but were told to call back the following day at 9am if we needed help. The lady my husband spoke to was so rude that she even refused to give him her name initially as she didn’t see the point! Nobody knew the Wi-Fi password so we had a weekend with no Wi-Fi and 2 very annoyed children! Halfway through the day we received an email which said it was not directed at us but could we please not use the heating so much. I add again that the property was freezing cold! A few useless emails were sent to and fro but no help was forthcoming. The day we checked out we did so on time and having cleaned the apartment to the standards set out in the email we received from them, but 45min later I had a phone call to confirm that we had indeed checked out! I couldn’t understand the logic behind this call as we had handed in our keys when we left but they seemed to checking whether we were still in the property. All in all a disaster!

Very good

very good

The location was great, within walking distance of the shops and attractions. The bed was clean and quite comfortable. The shower was good. The kitchen was reasonably well equipped. It was great to have free parking.

Having previously been a victim of identity theft, I wasn't happy about uploading two forms of ID just hours before check in and already en route. When I questioned whether I could show my ID at reception I was told there was no other way of checking in. I have stayed here before and don't remember having this problem then. We also found a dirty sock under the vanity unit in the bathroom, leading us to believe that the floor hadn't been thoroughly mopped. We also had to vacuum the carpet in the bedroom ourselves. We experienced a higher standard of cleanliness previously.

it was easy for navigate my way from there and 15 minutes walk to my school

Water kept on getting into the sitting room either from the walls or the windows, I really can’t tell cause the windows were always shut, the sitting room was always wet.

Feel like a home

I informed that shower hose leaked and broken but no one repaired.

good location well equipped easy access free parking comfortable beds clean linen

windows didn't open - a bit airless shower took a long time to heat up for 4 people

Not happy with the host. Just few hours ago they have changed my flat from broad street to pope street flat. No clear instruction for car parking(just need to press the bell button on the entrance of the car park, so the security let us in). Hot water was switched off by some one, we did not have hot water. instructions showed switch off all electric appliances while checkout. it needs to be more specific.Very noisy flat in the morning .

spacious accommodation, ideally located. with private parking.

smell on arrival, oven had thick grease at the bottom which I had to clean. towel rail in bathroom never worked, electrician attended - problem the towel rail itself. dishwasher does not heat up or drain the water properly. crockery was chipped - located at back of the cupboard but sufficient crockery for use. Duvets and their covers are of a very poor quality. Old and torn. Should be replaced. Initially, only 1 set of keys was allocated , the apartment sleeps up to 4 adults. This created difficulties as I was there for business, my husband retired, staff rectified this issue but we had to pay £200 deposit for second set of keys. Never encountered this before either at a hotel or apartment was there for a month . no maid service during this period. I vacuumed and cleaned the accommodation myself. we do not smoke but found cigarette ash in the Apple ornament in the bedroom.

Worst Experience

everything

The apartment is clean and beautiful

The WiFi didn't work at all for our 10days stay

There is no heating system, I spend around 30 nights without heating system from the first night I ask them to fix the damage but they didn’t. disappointed.

Beautiful 2 bed room self sufficient apartment, with spacious bedrooms and comfy beds, nice living room with a small dining table. Comes with well stocked kitchen. Conveniently located at the edge of the city centre/br9ad street, 10-15 minutes walking distance to Bull Ring/ New Street station.

For long stays, they could have stocked bin bags/Toilet rolls etc accordingly and provided additional bed linens/towels for those who does not want to hire household cleaning staff during their stay.

it was a nice apartment. location is good. only problem that there were no cutlery.

Easy check in, friendly concierge, fab to have parking onsite. Communication excellent- checking all ok and if we needed anything. Apartment was perfect for us, had everything we needed, really efficient heating (much appreciated as was snowing outside!) Comfy bed, nice big towels in bathroom. location was perfect, tram stop 2 mins walk away, so easy to get to Xmas Market and Bullring for shopping! Will definitely stay again