I liked the staff and despite lacking in certain facilities, they went the extra mile to make the stay better.

The facilities and accessibility to the hotel need to be upgraded. Also, there needs to be pest control to control cockroaches in the rooms.

The staff were rude. The hotel did not have towels.

Room was good

Location

Cheater, very bitter experience

Nothing like

very bad condition and room not clean and smelling

like nothing very poor hotel

No breakfast has been given

Nothing

The public transport connection was good (Bandra train station). The stay was TERRIBLE !!!!!!!

Very rude and noisy personal (super loud on the phone, yelling in the corridor during the day, banging against the wall - I was directly behind the reception) Dirty towels and missing towels Not accepting credit cards, although stated otherwise on Booking.com (incurring many extra fees to pay in cash) Refusal to let me enter the room after losing the card key and not offering a replacement card key for a room I paid for. I had to yell in the middle of the night, waking up guests and threatening with calling the tourist police before finally being let in the room Kicked out our guest, although visitors are allowed. Trying to resell the night upon seeing me leaving the property 12 hours before check out (and although my friend had NOT checked out yet) Showed me another room at check-in since I was complaining and they opened the room of somebody who had already checked in ... I felt very insecure, endangered and unsafe in that property. NOT recommended AT ALL

There was no breakfast available.

It is located in an apartment on the back side and not easy to locate. They should have provided the complementary breakfast which is not available. Lift doesn't stop at the reception floor which is on the first floor.

Friendly Staff

No Credit Cards were accepted.

Good customer focus..very helpful with all our requests 👍

I had updated my arrival time to be later in the day(around 5pm) via the booking.com platform as our plans were changing. The day prior to arrival, I received a phone call asking for advance googlepay payment if I still wanted the room. I refused to pay as I had already provided my credit card details through the platform. The day of arrival I received numerous phone calls asking when we would arrive. The phone calls started at 11 am and continued untill 4pm, each time I told them that we would arrive around the 5pm mark. The advance payment request and constant badgering as to when will you turn up were all over the phone and not through the platform. We were stuck in some mumbai traffic and I checked my phone to see a message from the hotel to say that they had cancelled my booking, it was 5.15pm! They didn't actually cancel it on the platform and the next day booking.com was asking me if I was a no-show. Be careful if you are thinking of using this hotel.

The room was clean and all was good overall. They provided things when you asked

No real view of anything attractive. The people at the hospital next door asking me for money when I walked through to the hotel

worst hotel I have ever stayed in 40 years of travel. horrible room cleanliness, cockroaches all round, dirty linen, third rate lift and horrible experience in every way

same as above

response of staff

room and location

we could do early check-in paying small amount extra

noisy and hot room, AC not working properly. toilette very poor