Nice clean hotel with good service and nice views of Ganges

No heat in room (had to request space heater). Very little hot water for shower.

The hotel is in a great location. The property is very good but needs renovation and some serious maintenance. The staff is very courteous and helpful. Restaurant staff is excellent. Breakfast was good.

The hotel needs renovation and some serious maintenance. Lift areas and corriders need maintenance and cleaning. Verandahs outside the rooms need cleaning. Small details like chipped mugs and plates need attention.

Staff hospitality

Needs freshening up

Staff and management culture

Refresh room needs some maintenance and upgrade

Excellent location. Generally clean and well maintained building. rooms were clean and spacious. Staff was courteous, respectful and always willing to help. Want to acknowledge Mukesh and Vinod from citrus cafe, they went the extra mile to make sure stay was comfortable.

I see a lot of plastic bottles being used for drinking water- in rooms/at the cafe. could install some water fountains to decrease plastic waste. There is a small shed right next to the expensive property- did not give a very good feel. Although pool water was generally clean, there was a lot of green deposits on the edges of the pool, needs a good scrub.

The views were wonderful. But the staff were exceptional, specially the restaurant staff. Mukesh and Chef Anil were extremely courteous and so engaging. They went over and above to make sure our stay was great and took care of all of our needs! They are an asset to Lemon tree!

The elevator was a mess! It took a very long time to work and then when it would show up, it would take us to a different direction instead of what we had pressed! eg: pressed for going up and it takes us down!

location

cleanliness

Great location. A convenient location to get anywhere and still quiet from all the hustle and bustle. Staff are very friendly.

Not clean enough.