Well equipped flat, with plenty of tea and coffee provided. Smart TV which is still unusual enough to be surprising. Convenient location just three bus stops on the number 1 route from Newcastle central station, or a 15-minute walk. Quiet location on a side street. We were unlucky to get a garret flat where we kept banging our heads against the diagonal rafters, and it was a struggle to get into bed, but that was not a big issue and it became quite funny and just part of the experience.

If I had known about the hosts' systems and requirements before I had paid the full fee in advance, I would have chosen somewhere else. First they required ID verification (photo of passport), and a separate registration on their own website, and credit card details for a cash deposit. The deposit was mentioned on Booking.com at the time of booking, but not the other stuff, as I recall. Maybe they have been troubled with delinquent clients, but one of the things I value in Booking.com is the ease of use, and this sort of thing puts me off. Then the automatic messages started to arrive every few days, usually telling me to do the things I had already done. These messages were long and complicated, taking a lot of time to plough through, and though they never gave me new information they were unsettling to get. I took this up with the hosts and was told not to worry, everything was in order, it was just an automated system. But the system kept sending me the messages, about a dozen during the month of July, and it became quite worrying. If I had known for certain I could just ignore them it would have been less of an irritation, but I had to read them every time and they were always long and complicated, and left me feeling unsure whether there was anything new I needed to do. Finally the instructions for check-out were off-putting. Phrases like 'failure to do so may incur a penalty' and 'will result in a £100 fine' make a sour impression. This is basically a house routinely divided into a number of apartments, and there is nothing wrong with the accommodation, but they really need to get their communications and IT sorted out. I believe this is the first time I have experienced so much fuss with a booking through Booking.com.

Lovely clean apartment. Building manager Chris was an absolute star and sorted out the washing machine for us the same day. Everything we needed was there in terms of facilities. Would recommend.

Sofa was a little tired and not as comfy as I would have liked, but it's a small niggle. Also as it was an artic apartment I kept banging my head on the roof beams. Full standing room was limited.

On the self check in , the apartment was not cleaned from the previous stay at all. Solution was available after two hours. Not what you want to experience.

Everything about this apartment was perfect

Being on top floor

The natural light of the apartment was lovely, the kitchen was fully stocked, and everything was incredibly clean and tidy. The bed was one of the most comfortable that we have ever stayed in as well. We loved the bus stop access, as it was located just adjacent to the apartment complex. Would definitely stay again!

The ceilings were slightly low in a few places, but manageable overall. Obviously, this can’t be helped, and we honestly didn’t mind it too much!

very fairly priced, however the major let down is the deposit system. does not state anything about having to pay a deposit in advertising and then demands one after you’ve paid in full, in addition to this, I’m still yet to receive my money back after a week of being checked out. massive let down on a nice, well priced apartment

Nothing

All apartament is bean full of dust and bedroom very small, I couldn’t breath, worst place ever I bean , I’d I bean that amount of money I don’t expect to be in attic room

Location only a 15 minute walk and it had a pub 2 minutes walk away.