They declined us entry into the lobby to check in . Saying by a sign posted we are sold out We had a confirmed reservation they never even spoke to us not a word!

Close down this property! I’ve been in the industry for many decades never have I encountered such rudeness from a hotel or it’s personal!!!

El check in y el check out rapido

Las habitaciones huelen raro, hay moho por todos lados, todo esta viejo y oxidado, las sabanas sucias, el baño huele asqueroso

Absolutely nothing. The place is infested with roaches and bed bugs. One of the workers there that also lives there starts fights and looks very un professional. You would be better off sleeping in a cardboard box than this place.

The fact that I paid for a king room on the renovated side and then when I get there to check in the lady checked me into a double full room that was very outdated and was infested with roaches and bed bugs. When I asked to be moved that wasn't a option. This places needs to be Condemned

Location

Gross, dirty, unhealthy, disgusting! Absolutely filthy room. There was mold everywhere. There were dead cockroaches embedded in the wall paint. The mattress smelled like feces. There was blood on the bed sheets. The floor was so sticky that when I walked in the room I was compelled to use my sanitizing wipes to clean the floor! I asked to move to another room and they would not because I was checking out in two days and would not offer a refund.

Nothing

Everything

Absolutely nothing,never saw so many crack heads in my life,the front desk manager had girls in the office putting her clothes on before he came to the window, there were roaches in the room

Absolutely horrible

The lady who checked us in was professional, patient, and nice. The lady who checked us out was nice and quick.

Everything else! The booking description was all wrong. No terrace, no sitting area, no box spring on the bed, no blanket, no towels. No phone, no hair dryer, no place to hang clothes. The place reeked of dog piss and cannabis. There where signs telling you to not put large trash in the trash cans by the parking lot or you would be fined. The staff just repeated themselves with a strong no when you would ask for assistance. But there was signage to not use harsh language with the staff or police would be called, but it was like they were trying to push until you did it. There were roaches ( little invasive German ones, not outside ones). The place was gross, smelled bad, and was absolutely awful. The booking also said no payment until stay and free cancellation, however I was charged for the first night as soon as I booked the rooms. I was told we could have two rooms next to each other . I could clearly see that the room next to me was what we needed by it they separated our rooms. I'm pretty sure it's because they use that room for their bogus booking listings because you could.see that it was a much better room. I overlooked that issue with being charged at booking and gave the opportunity for redemption but was severely disappointed. It was definitely a bummer to a vacation we worked really hard for. Not to mention my children seem to be sick from the moisture in the room also. Because of the issue I will think twice before I even use booking.com again since they are ok with all the lies.

Nothing

I didn’t like anything. This hotel is a joke. It had roaches which I had to step on so they couldn’t get to the bed or my belongings. They had dirty towels no curtains on the windows, some of the rooms didn’t have the latch not very safe. And it seemed like was a drug spot people coming in and out in the middle of the night. Very ghetto. Pictures on the website are deceiving to the worse. The television didn’t work when questioned the front desk said they were waiting on spectrum to come fix the internet but my nephews tv worked with cable. They never came to bring us clean towels, which resulted in me going to Walmart to buy towels. I felt very unsafe that I had to carry with my luggage where ever I went. I feel that if booking.com is promoting them this hotel should be investigated. They are making booking.com look really bad for promoting false information and pictures of this particular hotel. I don’t think I will never use booking.com again since I feel it’s scam. They refused to refund me for all of my inconvenience and when I tried calling other hotel they had no rooms so I had to suffer thru my birthday weekend.