Location

My request for a room close to the elevator due to knee injury was not accommodated. My room was directly above a sports bar with a live band that played nonstop from 10 pm approx to 1 am; the next night, an 18 wheeler broke down under my windows and kept its engine running in for 1-1/2 hrs. Sleep was very difficult at this hotel. I will have to find new accommodations for future trips to Salem.

Le petit déjeuner inclus est très appréciable, même s'il n'est pas très achalandé. La chambre es très propre et très bien équipée.

Le bruit. Le personnel est très bruyant dans les couloirs, le matin.

The location is good and in walking distance to restaurants.

My room looked over a busy street and it was noisy at night.

We rented 2 rooms. The second room was perfect for my daughter.

My daughter liked her room very much.

Location; room size; cleanliness.

Loud car muffler and motorcycle noise from the street.

The staff was pleasant.

When we got to the 4th floor and stepped out of the elevator we were instantly appalled. There was so much dirt and dog hair on the floor in the hallway. It was disgusting. When we got into our room, everything seemed to be OK at first when I put my luggage on the ground and picked it back up it was covered in white dog hair. The room had no clock in it either. The first thing I did was pull the filters out of the heater/air conditioner, and rinse them off in the tub. it was full of dust and dirt. The staff was friendly but overall hotel cleanliness was one out of a 10. The third floor, where the breakfast was served, stunk terribly. It’s a shame because it was a beautiful space. we waited for breakfast, and it was nothing to write home about. When we laid on the bed, we felt like our skin was crawling. I don’t know if it was fleas or what, but we didn’t get under the covers. We rented a hotel at Hampton, because we expected nothing but the best in this case we were sadly disappointed.

Perfect location for exploring Salem. We will definitely be back at this hotel to explore the city more one day

The staff was amazing! We had such a wonderful time there and everything was in walking distance from there.

The only downside was the $25 daily parking rate, but it's completely understandable

How close to town,shops and restaurants.

Small rooms, no vents in the bathroom ,dirty pool, bad smelling.

The property is in the perfect location! Very clean and friendly, and helpful staff. We really enjoyed the stay and the pool.

Every thing was great from checking in to breakfast.

We were on the floor above the dance club, so we couldn't sleep until after 2 am. And when we came back from dinner someone had thrown up outside our room. But it wasn't cleaned until the next morning, when I went downstairs for coffee. Those were the only 2 things that weren't great for a Hilton property.

Breakfast was good all three mornings of my stay and I wasn’t harassed during my stay by staff.

I like firmer pillows , but the pillows are standard to be fluffier across all hotels. I just needed to use more of them for my comfort.

Everything was perfect, the room was beautiful and very clean. The staff were so friendly. The entire experience was so wonderful, I will definitely stay again!

Breakfast was really good, good coffee and a variety of breakfast selections. Room was clean and comfortable with plenty of outlets.

I tried calling the front desk 5 times in a period of one our between 7 and 8 am because I could not log on to the WiFi. I typed in my last name and the room number and I kept getting a message that the information I entered was incorrect. So, I couldn't use the free WiFi and had to use my iPhone as a hotspot for my laptop,

The breakfast was wonderful and the staff throughout the whole facility was so kind and helpful

Nothing

Location

Loud ac unit near bed. Included breakfast was bad. The waffle batter was so thick it didn’t come out of spout. Kitchen brought new batch out but was very rubbery and chewy. Eggs were liquidy, essentially in water. Coffee was like water.

Nice location, huge and mega comfy bed and great shower soaps. Also parking in garage was very convenient and staff was very friendly!

At first the room (facing main road) seemed a bit noisy with traffic but we slept like babies and didnt hear anything during the night.

Jättefina och rena rum. Bra frukost. Sköna sängar! En del av personalen var däremot inte så intresserade. Tjänster som deposit box fanns inte, trots hänvisning på rummet att man skulle lämna i receptionen. Sen visade sig att boxen bara var trasig. Ingen info om när lagad. Parkering utanför hotellet fungerade dåligt. Fick då inte så mycket hjälp av hotellet

Every person at the main desk. The small banquettes in the breakfast space. The options in the little market area. The gentlemen in valet were just that, gentlemen.

Paying for parking. A dedicated smoking area, because it's legal. . . I'm medical cannabis, and really no space for a woman to feel safe?

Location was great. Newer facility - which was great.

The bathroom had no fan/vent and would stay steamy/damp after a hot shower. The front desk said someone would look at it - they never did - so I don't know if it wasn't working - or there was no vent system in the bathroom.

Cleanliness, great staff, location

Heavy doors and the fact that you have to pay extra for parking is silly.

Not enough towels in our room for the two of us, our room was only cleaned or serviced once in the 3 nights we stayed there, The trash cans were full, The morning breakfast was cold or only luke warm . The price for the room for the one week-end night was outrageous compared to the price we paid for the 2 week nights. For the price I paid I would expect a higher class room. And I was charged $22. a day to park my car there, that was outrageous after paying the high price for the hotel room.

Nice breakfast. Convenient to attractions.

Funky smell from sink drain.

Centrally located in Salem walking distance to main area.

Nothing other than the price which was charged for one nights stay

Clean, spacious

House keeping was not thorough

The staff was so friendly and I loved the location of this hotel. Breakfast was delicious and the rooms were so clean and comfortable. I will be returning to this hotel again in the future.

Paying for parking

Close to everything, super clean, huge room and bathroom

No complaints

Great location. Very friendly valet staff

Staff rude and unfriendly. Hot drinks were actually cold. Housekeeping didn’t even took the sheets in on the bed.

Clean close to everything

Nothing

most excellent Something different everyday. Could not have asked for a better start to the day, the real plus for me was the coffee it was wonderfull

Good spot - location was great for our needs.

Parking cost was silly - should have been included. The staff was fine - not overly welcoming. The price was also expensive for the season and for weekdays.