design, spacious, and on brand

acoustics, and public furniture seemed out of place with i matching design. Staff had weak internal communication hence what we ordered more 24 hours ago was not prepared and no one followed up on our request. staff had weak awareness on guest experience, ie politeness, quoting correct prices; and I was expecting a more personal and attentive experience. In short, the hotel should look for a more experienced director of guests to ensure guests feel welcome and warm, especially with the price they’re demanding.