The hotel staff are wonderful, and couldn't have done more for us. The decor of the hotel, including the room, was lovely. The room was a nice size and well appointed. Being on the 8th floor gave us a cool view. The bathroom had plenty of hooks, which is always appreciated. The coffee bar downstairs was awesome. We didn't get to try the rooftop bar, but I look forward to checking it out, as well as the new speakeasy, on our next visit!

Very minor issue, but there was an odd gap between the bed and the wall that made it difficult to sit up in bed. The mattress sagged a bit in the middle and probably needs a refresh. The neighborhood has been cleaned up but its still a bit on the rough side. The hotel is an oasis! Would love if there was a self park option affiliated with the hotel. The valet was very expensive.

interior design style, location to waterfront, heritage site, edgy part of town, walkable, near top eateries and shopping culture and art

Our room wasn’t cleaned properly by hotel staff for entire of 3 night stay, we had to ask what was the problem at front desk on the 3rd night. We ran out of coffee and tea, rubbish overflowing in the cans in our room, beds laid unmade and towels with still damp most days as same ones throughout. The room itself was tired and needing fixing. Broken faucet came off in our hand in the bathroom sink. Wallpaper was old and behind curtains needing paint touch ups. Lamps over the bed were rickety and challenging to use while in the bed to read- wrong angle, shades too big, just awkward. We paid substantially for an ok experience.

very nice staff

location, way too noisy, busy streets.

It was a very comfortable stay with the best shower ever! Good view and good value.

I think it would be a great idea to have a water station for guests to fill up their water bottles - having to give my water bottle to an employee to walk out of sight to refill it is really just a hassle for both people involved! Having a water station would definitely solve that.

The team and staff were extremely nice and made sure we were treated well. It was my birthday and everyone from the door handlers, to the front desk and kitchen crew were respectful and kind!

it was clean and easy to find.

the fire alarm at 343am with no fire… I mean great but no explanation lack of communication and the stairs were locked couldn’t use them so you are trapped basically until you find an alternate route I understand safety but you it seems like an oversight.

Beautiful rooms, great restaurant and friendly staff!

Super friendly and helpful staff. Cleanliness and styling second to none. Plentiful useful information and eating and drinking options available.

Not game changers however music in food venues so loud it was difficult to have a conversation particularly in the rooftop eatery. Large bathrooms but nowhere to place toiletries and when 3 in a room only 2 towel hooks.