Nada

Everything

The bathtub in the second room was covered for this reason, every time the water was used it almost overflowed. One night my son was taking a bath and the water in the bathtub overflowed causing the whole room to flood and the water to go down to the room on the floor below. We proceeded to clean it and dry everything, leaving the room completely dry. When we went to check out, we asked the receptionist to go to assess the problem with the bathtub, but the employee did not proceed to assess. I insisted but the employee said that it was not necessary. Now it turns out that they have kept my $200 deposit and that for damages when in fact there was no damage, we dried up what got wet in the room. The problem is with the administration that did not unclog the bathtub and now they intend to penalize us and have withheld our deposit. Since April we have been requesting that they return our deposit and they have not wanted to return it. I do not recommend it since the administration is very irresponsible and has not considered our request.

the location . palmas has a lot to do.

the swimming pool to little and uncomfortable. too many people for a small pool

The receptionist Gina was so kind and helpful, the facility was amazing and clean, spacious and at night was so peaceful, perfectly located close to the beach, definitely will come back. 😁

N/A

the tranquility of the place, the staff was very nice.

only one pool

The location and amenities were great.

The kitchen had almost no equipment to cook and it was advised to be fully equipped.

apartment is huge - good for a group of friends or a family. two bedrooms are far apart so better for older kids, since you may not hear a baby cry from the other end of the apartment. the pool was designed for families - it gets no deeper than 3.5 feet and was very warm, which was excellent for traveling with young kids or just relaxing, although might be annoying if we had older kids who wanted a bigger pool to play in. we cooked in the apartments which was great, but the kitchens are not well stocked with pans/pots and cookware. we needed to improvise, which was fine.

the power went off on our last morning. thankfully our hotel had a generator, which some nearby didn't. however, the generator is diesel fueled, so it was very smoky (in the garage) which caused the fire alarm to go off several times, and no staff was around. It ended up being totally fine/not an emergency nut

Excellent service and attention.

Resort is very beautiful. Nice landscape. Very big resort with a lot of option for food.

Not a lot of staff speak English. Towels and bed change should me more often. The check in time was till 4:30 pm. But out plane arrived at 5:00 pm. It took time to rent a car and drive. And we get limitation till 7:00 pm for check in. We arrived in time but were very nervous if we come later what will happen.

Staff were wonderful and very accomodating! So appreciated Gina's patience and warmth!

room was very noisy from upstairs family and pool right outside the window. there were too few/no blankets and kitchen was not well equipped. Dishwasher was broken. Local beach "steps away" was horrible! and we had to pay $15 to park even though within Palmas.

Area

The towels are old, very few utensils at the kitchen

Location, view, large rooms, free parking, lots of balconies

Villa need some repairs, very little TV programing, kitchen should be better equipped.