Great location, in the middle of Hereford’s market square, just a few minutes walk from the cathedral. The apartment faces the back of the building, so it was super quite. Checking in was a breeze, and having an electronic keypad was nice (no worries about losing a key)

The only minor inconvenience is that there is no air conditioning (not unusual in the UK), but the windows also don’t open, so in warm weather you can only rely on the provided fan for comfort. it worked, but opening the windows when it cooled at night would have been nice

excellent studio. clean and modern.

the green safety light in the ceiling, very bright over night, needed an eye mask. no recycling bin, although the manager did say we could collect it for pick up by cleaning staff at the end of the stay.

The location was excellent, as was the apartment which had everything I needed (although always nice to have a choice of a bath). The bed was very comfortable.

The door coded lock was not user friendly, especially if you're a woman of 4'11"! It was a little too high for me, which wouldn't have been a problem had the handle not been so difficult. It was also too high, too large and very difficult to turn. It is not what you want when arriving after a long journey and carting luggage up 2 flights of stairs! I know that I was not the only one to find the door entries difficult. It caused me quite a bit of stress. I also couldn't reach the blind cord and had to stand on the chair! I would highly recommend replacing the current system with a different (and lower!) sort of lock.

Location, size, facilities

Entry/access process

The code for the door didn’t make sense so we struggled to get in to our apartment

The bed could be bigger and better quality Stool broke while we were using it

A 5 ft bed would be better. And a second chair for sitting at the table.

well designed excellent facilities

key press of flat unreliable booking and communication from Booking.com and the Apartment Office confusing and out of synch steep stairs and no help with luggage