Room cleanliness

Room description is misleading, booked room that says 3 persons and still refused to host us in it and changed it to double the price room

Every thing

Poor brekfast small lobby

Nothings

Quality is very bad. Breakfast is very bad. Internet is not good working. Price and quality performance is very bad

Room was large and comfortable

Building and reception area wasn’t the cleanest , no English speaking staff, booking.com indicate a nicer looking place , we only stayed a night during a Cairo stop over so not a massive issue , but the price 170 dollars very excessive , the property was 2 maybe 3 star accomodation

Its expensive and so old , need a major maintenance

really clean and comfortable. we stayed for one night in Cairo and had a restful night. staff were really helpful in the reception and in the buffet breakfast place.

I liked the location

I first booked through booking it was a booking for 2 adults .. when I wanted to renew my booking the reception lady asked me to pay through them and not through booking because it will be cheaper so I paid one full night, when I came from work I checked with the reception guy and told him about my friend arrival he confirmed and said they will only need her passport when she arrives .. two of the night shift staff other than the guy who confirmed were really bad and rude .. after confirming and paying a room of two they refused to let my friend in when she arrived late at 2 am though I have spoken to the reception supervisor and confirmed he will let her in .. I woke up at 3 am on a phone call from my friend telling me she is down at the reception and she has been there for an hour but they are not letting her in and they are asking for extra fees of 600 Egyptian pound .. it was extremely annoying especially that I have checked with them before her arrival that she is going to be with me in the same room, I went down to see what’s going on .. they denied that I have spoken to them , they were very very rude , sarcastic and unprofessional!! they didn’t let my friend up so I asked for a refund to leave the hotel but they refused and we had to go out at 3:30 am on the empty streets of Cairo waiting for a taxi.. and what a shame!! we went to 3 hotels and we didn’t find any available rooms until now we just found one above our budget but we had nothing els to do .. it is one of the worst experiences I ever had

Very bad atmosphere Smoking everywhere from reception till the room Horrible experience

Location is near to city star mall; room have good view on the pool;

The Access Card for the Room is not good that lead to not lock the door and need to close with mechanical lock internally at the same time when leave the room any one can access the room due to the lock not worked Missing to found bathroom slippers and toothpaste and shaving tools. Most time can’t connect with the Internet