I really liked Madison, the clerk. She was very professional and friendly. The whole stay was very pleasant and upbeat. With stores close to the hotel was very nice also

Breakfast was awesome

Everything was great

Great customer service, awesome staff, good breakfast

N/A

The breakfast was very enjoyable and the staff was very nice and sociable

Can't think of anything we didn't like about the place

Hospitality. Breakfast is excellent.

Staff are nice and friendly

The smoke detector light has a flashing light at night

great staff, breakfast area was perfect, close to the beach

nothing

The hotel staff was extremely friendly and knowledgeable. The breakfast and breakfast staff were superior. The room was very clean.

Traffic noise from road right outside our window.

Hotel was in a great location and was very comfortable. Suite we were in was awesome. Staff were okay not as professional as we experienced in other IHG locations during our multi-state travel. Unfortunately they could not provide an extra day in the suite we were in and we had to move to another room not so awesome for 1 day.

Staff not organized - we asked for the extra day - days before we arrived and we received no response to our message through booking.com. We called to again ask to extend 1 day on our way there and were told to ask when we arrived. We asked when we arrived and were told they had a room, did not know what room, so it would be okay. We received many txt msgs and phone calls frantically reminding us to vacate the room we were in but they did not know when or where we would be even though they took our payment. Talk about feeling pushed aside is an understatement. Will NOT be staying at this location again when we visit next year!

The double queens room was spacious but the mattresses sucked and the king rooms mattress was phenomenal but it was so tight. Didn't get any nights beachside which is why u stay there but it was alright for the moment. Staff always makes up for it. They are absolutely phenomenal there

Didn't get my room on the side I wanted and the mattresses in the handicap room I stayed in compared to the king was totally subpar. And after spending thousands there for a couple of weeks and staying so many times the breakfast manager remembers you, I just would've thought they'd cater to you even a little. But nope. Got over charged for my extended reservation and still didn't get the room I wanted even though I booked all 3 kinds within that stay.

Breakfast was exceptional, Michelle was amazing and so extremely personable and genuinely friendly! I’ve stayed in many hotels and never met staff this friendly and genuine!

Nothing!

Wonderful and Michelle was great

The bed was a little hard

Excellent breakfast and customer service.

It was very clean, the staff was very friendly, the location was good and the breakfast each morning was great.

Only con was only 1 elevator which was slow.

Proximity to the beach, eatery and Publix as well as historic district

Pillows

Always immaculate, close to everything, friendly staff.

It is an excellent location. Walking distance the beach and they provide wagons, chairs, even beach toys! The breakfast was excellent and the owner circulated with fruit trays and cleared the tables himself. Every staff member was very polite and helpful. The room was clean and spacious. They had an ample supply of Dove products in the rooms: hand wash, lotion, shampoo, conditioner, and body wash. The Publix across the street was convenient to buy snacks.

The hotel was very clean, super sweet staff. The breakfast was exceptionally good. The location was perfect. We will for sure be staying again.

The staff were wonderful and they offered a very nice breakfast! The rooms were clean. Overall, I would definitely recommend this hotel!

The mattresses were very hard so our family did not sleep well. The price seemed high in comparison to some other higher-end hotels.

My husband and I were celebrating our 39th anniversary. Before we arrived I emailed and requested an upper floor room with a view of the lighthouse. I told them in my email that we were celebrating our anniversary. When we arrived we were greeted with "happy anniversary" from the hostess that checked us in. What a nice touch. In our room we found a "happy 39th anniversary" card, signed by each staff member of the hotel and a bottle of Martini&Rossi sparkling wine with 2 glasses. Another nice touch. Breakfast was good....nice selection of cold and/or hot food. We were greeted each morning by owner and staff. We were offered fresh fruit each morning. Beds are comfortable. It was nice to have a balcony. When we checked out we were asked by staff if we enjoyed our anniversary. Nice touch!! We had a very nice stay at Holiday Inn Express - St Augustine/Vilano Beach. Thank you.....

n/a

We've stayed at many hotel's in the past fifty years and many served a complimentary breakfast as part of the stay. The breakfast that was served at this Holiday Inn Express at Vilano Beach was by far the best breakfast we've ever had and and the staff were great.

As far as the hotel and accommodations, nothing could have been any better as everything worked as I would expect it should, and during the two days we stayed it was perfect. From check-in to check-out, it was a great experience.

all of it

pillows sheets could use an upgrade

Everybody was very friendly and helpful. Breakfast was great and a lot of variety. That makes it much better when some in the family like to get up earlier. The kids loved the warm pool. Beach is close and walkable. Publix next door is nice. We’ll definitely return.