architecture, interior design, dining hall. superb amazing! i’ll repeat

mineral water. please change brand. Why u serve treated water? please use brand from DESA, SPRITZER or CACTUS.

Everything. It's a one of a kind experience staying at this place.

Nothing

It was very clean and the staff was super friendly.

The couch was uncomfortable, but I didn’t go there to sit on the couch, so it didn’t matter much.

The decor, cleanliness and friendly staff.

The coffee wasn’t very good.

Yes the bedrooms will make for a decent instagram post, but by no measure is this a 5 star hotel. The rooms look nice in the pictures but like that 49 year old guy who keeps sliding into your DMs (the one in a v-neck T-shirt, with oversized veneers and a suspiciously razor edged hairline that he acquired in Turkey, in the cold light of day they look old, cheaply finished and they’re starting to look very tired, the rooms that it.

Mould in the bathrooms, chipped fixtures and furniture and an ever present smell of damp. The staff are rude to the point of it actually being quite impressive. An effective strategy because after they were so militant about not checking in before 3pm (a request I made by email ahead of our visit), I simply didn’t didn’t bother to raise a complaint in person… Ironically they were then knocking on the door at 11.30am (30 minutes ahead of checkout) asking for the return of the room key because they had guests arriving later. The facilities are more bed and breakfast than luxury - the rooftop pool is utterly miserable, dirty and unable to support any more than about 4 guests at a time. To be fair the gym looked ok (aside from the construction work). Then there’s the little things - rationed to 2 towels, no bath robes, they messed up the room service order - I know, the horror. Ultimately, this won’t be the worst place you’ve ever stayed, it’s fine for 1 night. But lower your expectations and if you can, maintain a partial squint for the duration of your stay (then you won’t notice those imperfections), enjoy the view and slap a filter on those shameless hotel room selfies to mask the battle scars left by all the previous guest who’ve done exactly the same on their 1 night stays.

- The staff were nice - You get a pretty good view of the city and all the major landmarks of KL from the room - There is a good amount of free coffee and tea with the hotel room

Don’t be deceived by the pretty photos. This was by far the worst value for money hotel room which we stayed in during our holiday in Malaysia. We booked one of the most EXPENSIVE rooms that this hotel has to offer (the Louis I room), BUT: - the entire room had a sewerage smell (but slightly masked by cleaning product scent); - one of the bathrooms had no hot water altogether; - one of the bedroom’s carpet had stains on it. Other things about the hotel generally: - the hotel generally has poor attention to detail. The art looks nice from far away, but up close, you can see things like how the paint is peeling, and there is dust on the walls. - it is also weird because lobby is on the top floor unlike most hotels. When you check in, you have to go UP to the lobby. Then, when you finish check in, you have to take a lift DOWN to your room rather than UP to your room. It makes you feel like a peasant. -Don’t eat at the restaurant. The breakfast food tasted AWFUL, and we all had diarrhoea afterwards. For breakfast, they let each guest access the buffet, and have one a la carte item each. The buffet had roti, which was soggy and tasted like tough flour - it was completely unlike anything delicious that you could get at a regular restaurant or as street food in Malaysia. The a la carte item which I got was a plate of unseasoned salad, toast with bland eggs, and a sad few baked beans. The hashbrown is okay though. -The lifts are also slow and feel like they have poor ventilation inside. Biggest waste of money - I wish I had just saved my money and gone to a cheaper apartment or hotel in Kuala Lumpur.

All

-

Beautiful 🥵

Nothing

Liked the room and atmosphere

I hated the fact when you arrive there is no one to greet you or take your luggage I really think they should have a door men at the front not go up to level 66 to tell them send a someone to take the bags from ground level

The decor is an extravagance and fun to explore, great outside spaces on different levels and we enjoyed our decadent room for a pause in our travels. Be sure to view the outside of the building at night time, a light show in itself.

The budget got soent on interiors and feels sadly as if they stopped there. It feels penny pinching in terms of breakfast (the saddest food we’ve had in Malaysia) and general feeling of 5 star was very much amiss. It’s the little details and attention which were not forthcoming. We went to experience lavishness and even the staff feel miffed and the general ambience suffered.

The ambiance and deco of the entire establishment was great. Food was good with satisfying portions. Staff were helpful and friendly.

Access to the parking and the hotel lobby was a little confusing especially if it was your first time there.

The room is very beautiful and comfy! Wonderful place for a short gateway.

Breakfast foods are not too much choice & not in the buffet which is very limited.

Our 2nd times staying here, we been welcomed by the friendly staffs. The rooms super spacious & clean, comfortable & relax up after whole long day of exhausting. Good views from the hotel room .... The most we satisfied are the water pressure of the bathroom very good as expected.

As experience for 2nd times of staying at Arte by Thomas Chan, we still prefer buffet style of breakfast because not much optional for us to choose as we are vegetarian. Hope will have more optional on the meal next time.

Our 2nd times staying here, we been welcomed by the friendly staffs. The rooms super spacious & clean, comfortable & relax up after whole long day of exhausting. Good views from the hotel room .... The most we satisfied are the water pressure of the bathroom very good as expected.

As experience for 2nd times of staying at Arte by Thomas Chan, we still prefer buffet style of breakfast because not much optional for us to choose as we are vegetarian. Hope will have more optional on the meal next time.

Interior design

The bed a bit soft. Especially the border area

The cleanliness and bed is very comfortable.

The breakfast could have been better. Not much choice but fulling.

Nothing i remember

It was my first trip to kuala lumpur, they made me hate the place. 1st of all the lobby in the last floor and to get someone to take your luggage, you must check in and leave your luggage downstairs then they will send bellman 2nd the restaurant is very aggressive in time yo the client, but for themselves they delay uuand don’t care 3rd the staff is very aggressive and they are always looking busy to avoid do anything 4th room clean up is very poor 5th they made upgrade for my room because my room door wasn’t working, but after long argument

The design and super friendly staff

Nothing

Amazing interior designs in the lobby, hallway to the room and the room itself. The dining/bar was amazing, pool and gym was lost for words!!

Nothin, you’ll be seeing me there again next time I’m back in Malaysia.

Todo me encantó 💕 la decoración, las albercas, las vistas, las salas, todooooo...

Que si eres extranjero llamara tu atención que hay algunos letreros que dicen que no puedes usar bikinis en las albercas...nosotras no tuvimos tema, igual los usamos, no teníamos más, pero si tomar en cuenta que hay reglas de este tipo, por ser musulmanes mayoritariamente en Malasia...

Not busy

Not clean and most items not working like shower head

The interior design of the room

-the second room too narrow to walk between to bed. And not suitable for elderly. - poor wifi connection - the public faiclity share with many people, makes the cleanliness is poorly maintain. Some using wet swimming attire walk in to lift till water dripping everywhere. -lift takes too long to arrive when peak hours

I hope you will get Halal cert soon so we can happily return there! 😊

Location

It looks beautiful in pics, its not well maintained, our room was dirty it got changed and upgraded after bit of a persuasion next room wasnt any diff, then hott water in our room wasnt working, plumber had to come fix it. Breakfast was really disappointing, wont recomend this hotel to anyone.

Friendly staff are willing to help with a smile. Facilities and swimming pool were very unique and good-looking rooms very luxurious designed. Bed was very comfortable. Bathroom Very big. There was a lady manager who helped to serve us the best service during our stay. Breakfast was good.

There is nothing to mention

とても煌びやかで内装も写真通りの綺麗なホテルでした。夜にチェックインしましたが嫌な顔せず出迎えてくださり少し待っている間にスタッフのかたがラウンジの綺麗な背景のところでたくさんの写真を撮ってくれました。夜のバーにも向かいましたがノンアルコールのドリンクも用意されており、カクテルも大変おいしかったです。部屋のアメニティもきっちりと用意されていて豪華さを感じました。スタッフの質もいいですしホテルサービスも十分でした。朝食は66階の素晴らしいシティビューが見られる窓際の席を用意していただき、ビュッフェスタイルのサイドと一品選べるメインメニューといった形で満足できました。

少し中心部から離れた場所にあります。部屋の中が換気できなかったのでハウスダストのアレルギーを発症しました。必ずというわけではないと思いますが相性が合わなければ辛い思いをするのでマスクと薬を事前に持っていくことをお勧めします。

- decoration and facilities (swimming pool) are superb - room are so clean

- Saya tidak puas hati berkaitan pihak hotel salah set check in date pada tv di ruang tamu bilik, oleh hal demikian kami tidak dapat buka tv tersebut. Once dh nak check out, baru keluar welcoming pada screen tv diruang tamu - Staff at arte restaurant are not friendly with their guest. Their said menu for nasi lemak habis, actually that time baru pkul 8.15pagi tapi mereka cakap untuk nasi lemak sudah hbis and boleh ganti dgan other menu. Tapi nak tunggu their food preparation terlalu lama, and mereka just bagi masa 1 jam sahaja untuk breakfast. So rushing. - The guard at parking is not good communicating in english/malay. This makes it difficult to customer to ask anything to them.

- Zeer slecht en onprofessioneel personeel - Geen receptie op begane grond - Zeer slechte ontbijt - Kamers verouderd

圧倒的な極上のラグジュアリー感！ ヴェルサイユ宮殿に泊まるようなイメージでした。

全くないです！ 朝食が美味しくないというクチコミもありますが、あの圧倒的な煌びやかな空間で食べればインスタント麺でさえ最高の贅沢に変わる気がします！ ただし、隣の隣接するホテルはこのラグジュアリー感があまりない全く雰囲気の違う空間だったので、予約を間違えないことが大切だと思いました。

Everything! It looks so phenomenal.

None! Perhaps it’s not near the city centre but it’s understandable.