La calidad de la comida es muy buena y hay mucha variedad

Nos robaron los lentes en la Pileta y el hotel no hizo nada. Ni se tomaron el trabajo de revisar las cámaras

La playa y la comida

La atención y las deficiencias en el cuarto.

Beach, out door lunch area

Room

El personal muy atento. La playa espectacular.

Las habitaciones son muy pero muy antiguas. Mucha humedad y mal olor.

The variety of food and drinks

the attendance of the counter, we had difficulties in the check in and they made the situation worse

Ubicación y atención

Lo confuso del crédito que ofrecen con la estadía

It was all inclusive

The women tend to have attitudes, except the front desk especially the housekeeper , had an attitude,men staff were a 10/10

the hotel is nice and clean. the food is great

we have to reserve the 3 restaurant and we couldnt because they were small and many people do the same

The beach was very nice but the rooms are very dated and for the most part moldy smelling the furniture all needs to be replaced and is extremely distressed

This Resort needs a major redo with the interi or furnishings and the clean out of the ventilation systems only the third room from my standpoint was habitable after viewing to the had a deep smell of mold. The food was passable and the all-inclusive drinks at the beach were so small that was almost not worth even getting a refill. For the price paid we would have expected much more. The Saving Grace was the staff who were excellent and friendly

Playa y comida (buffet)

El aseo de la habituación, así como accesorios de baño eran deficientes

Location to beach. Great staff service and great buffet.

Had to call the front a few times for things that weren’t working.

Excelente atención del personal

No puedo decir ,porq no pude alojarme , no tenia la vacuna de la fiebre amarilla y no permitieron embarcar . Tengo que reprogramar mi vuelo ✈️

Lo siento 😢

We checked into a filthy room, the ac was also broke, the food was horrible and we actually had to be moved to somewhere else

Dirty Food Staff

I liked the location

The rooms were outdated and the property had a weird mildew smell all over

The hotel was very nice and clean and friendly staff . The buffet option was ok as well

The commutation for the other dinner options was not clear or good. Did not get to enjoy any of them because the staff said they have met there quotes for the day .

Internet wasn’t working all the time

Breakfast was good.

Room smelt bad, Paid for ocean view, however our rooms 620 & 619 were directly above the music stage, so every night until 10:30 to 11pm we had to endure poor talent and lots of shouting. Floors were always wet, AC only worked some of the time. limited hours to eat. Only 2 elevators per building, always waiting to get up or down. Food was poor quality. I would never return to RIU Palace ARUBA again.

Friendly and helpful staff. Pool was beautiful. Restaurants were very good

Rooms are humid with a very musty odor. I was aware of this problem based on other reviews. Not a game changer but disappointing for the price. Beds also not very comfortable and not up to par for a “4 star” location.

the pool was amazing and clean great views

everything was good

location

not many non alcoholic options . I enjoyed smoothies for breakfast and I wish they at least had that during the day. Pillows way too small. Food also could be a bit better. The most annoying was people leaving the towels on the chairs for the whole day.

Loved everything it's an amazing place to stay

Nothing to not like

I really liked the location and all the things to do in the hotel. I also liked how nice it was and how close it was to the beach.

The food was absolutely disgusting and most of it was hard to eat. I am not the only one who thought this. Also, an entire group of 150 people including me was blamed and “warned” for the behavior of a very small number of people. We were all served with warnings and the alcohol was taken from our rooms even tho we didn’t do anything. There was also security added to every floor at night because of a small number of people and the security was very pushy and annoying.

Too many people Do Not speak English!!! Because they don't understand us , they give out wrong information. I believe it isto get us away at the moment.