Nice location next to botanical garden

rooms only half renovated, toilets look tired and old, no plug next to the beds and poorly lit rooms. hard mattresses and cheap pillows, staff extremely unpleasant, here are some examples: #1 when we arrived at 8pm the receptionist was chatting with a colleague from room cleaning services and kept us waiting standing at the desk for a good 10 minutes before checking us in, he just kept chatting with his colleague as if we weren’t there. #2 at 21:35 we called reception and asked if it was possible to book a table for 2 at the restaurant, they said it was still open so we went downstairs, we asked a waitress who was visibly annoyed by our presence but she nevertheless gave us a table sighing and rolling eyes. After 5 min she came to set the table and gave us the menus, we didn’t like the daily menu and opted for a steak and a salmon salad, she took our orders and then came back 5 min later saying the kitchen couldn’t take our order anymore, we were asked to go to the bar downstairs instead to have a sandwich or a warmed up meal…very disappointing given this is a 4 star hotel and that we had arrived at least 25 min before the closing of the restaurant. #3 Staff at breakfast also very unpleasant with ladies rolling eyes and checking their watches when you go down for breakfast 15 min before the closing of the breakfast room…they should really work on their staff’s attitude.

Great location, staff, room and a beautiful historic building. Very helpful in describing places to go on beautiful Terceira.

Nothing

Very good external soundproofing. The decor is very cool, room is spacious (and I had a gorgeous view out to the gardens behind). I also really liked the toiletries provided. Breakfast has a nice range and variety. Location is amazing. Staff are excellent - extremely friendly and helpful, and even memorised my name (seems small, but makes a huge difference). Gym is a little run down but plenty of equipment for a decent workout (I was actually surprised at how big it was). The pool and jacuzzi are small but clean and a nice temperature. Happy hour every day from 6 to 7 is a nice touch.

Internal soundproofing was bad - you can hear the noise from other rooms very easily. Also, the sauna wasn't working, which is a shame as I like to use the sauna after a workout. The health suite area in general could use some aesthetic renovation. Otherwise, only a couple of suggestions for improvement - a bathrobe would elevate the level of comfort and would be useful for using the pool and jacuzzi. There was only tea in the room, coffee would have been nice.

Well located in the centre of town. Friendly and helpful staff. Good breakfast.

The room was a bit small and only had one chair. Two chairs would be better for two people.

close to many of the sites in the city of Angra. The breakfast is really good. staff is helpful and friendly.

My bathroom shower was clogged during my stay.

Incredible location to explore Angra. highly recommend!

breakfast was great. location is perfect. pool and gym both pretty nice.

EXTREMELY hard beds, and I like a firm mattress.

Excellent and accommodating staff, decent rooms, great location.

The breakfast was amazing also the location and the terrace.

the location was excellent, the suite perfect for our family and you really felt part of the town’s vibe

no grounds

Perfect location, lovely breakfast. Friendly staff.

The bathroom was a bit tired & in need of modernisation.

The excellent breakfasts.

Locality, public garden in back and excellent staff. charge was high but I assume because of season and Portugal appears to be in fashion.

see above

Good breakfast and good location

Bathtub and toilet were not as cleaned. Small bathroom