Good location, clean and modern hotel, food had a good selection and was fresh.

The air conditioning was not working the duration of our stay which made it very uncomfortable and led us to sleep on the balcony or in the entrance hall. The fridge in the room did not work or the over head shower. Staff did not help when it came to no air conditioning, no change of room or fan and was told to contact the hotel company for a possible change of hotel.

The location is excellent for the beach and the centre of town for restaurants etc. and breakfast was okay.

In over 40 years of travel to Ibiza this was the smallest room we have ever had. There was no room to move around the bed. We had to move a chair out onto the balcony. We also had to move a free standing light into a corner, out of the way. There was very little room to store our clothes. The wardrobe had a rail about half a metre long and one drawer. In addition the safe didn't work properly, the back was missing off the tv remote, the shower didn't drain quick enough so you had to stop to allow it to drain to avoid a flood and the wash basin didn't have a proper plug so you had to leave it running to try and fill it while it was draining slowly, wasting a lot of water. Having seen the size of the room we did enquire at reception about the room and we were told that this was a free upgrade to a superior room with sea view. It had a sea view but if this was superior goodness knows what a standard room was like! They said that an alternative room may be available on the Saturday but they didn't know for sure, this seemed odd. On the last day the curtain track, fittings and curtains all collapsed within centimetres of hitting one of us. This could of been very nasty as there were sharp spikes sticking out of the bracket where it had come out of the ceiling. When reported to the front desk at check out he did not seem that surprised or bothered and just said he would mention it to maintenance.

Neat and clean property, balcony has beautiful view of ocean. Wide choice of breakfast and dinner. Staff was very helpful and polite. Close proximity to beach, restaurants, bars and shops

Nothing that I can think of.

Very big queue at bar. Still waiting more 5 persons for drink. Milion of childrens. I think there was more kids then adults. It is a kindergarden. Not for normal people. Only family with kids can be happy there...

Great location and affordable.

No water bottle filling facilities or water left in room. Told by staff to buy water in a supermarket nearby…

Great access to the beach

How close it was to the water

Not clean, I found a hair in my bathroom from another guest and everything was broken.

Really good all round. Food was very good and really fresh. Location was great. Entertainment was good. All inclusive drinks were good. We had a great week, I would go back and I would recommend to others.

Nothing.

Location was great. Food was also good.

Rooms were tiny and the walls very thin could hear next door having conversations

The hotel it’s situated in a beautiful location, Es Cana it’s such a great town , with beautiful beaches around and fancy restaurants. We book the hotel with half board meal and we weren’t disappointed, plenty of food and vegetarian options, variety of dishes and always different at the dinner. Was very clean and spacious. Staff was friendly and attentive. We had a very nice stay at this hotel, definitely we recommend it.

The pool area needs more parasols umbrellas.

Modern, clean hotel. Fab facilities and location. wonderful food. We loved everything about this hotel and can’t wait to return.

No snacks at the pool bar

a very heavy shelf in the bathroom fell on my 7yo son’s toe. management couldn’t care less. they did their best delaying medical help and neglecting our case until we gave up on them and left trying to catch our flight. the hotel is very very dated. can hear all neighbours. and rubbish removal early hours. lifts not working. no wardrobe. super noisy ancient a/c. pillows, beds, mattress - beyond basic. pool bar waiting time half an hour. pool area not fit for number of guests. balcony rail climbing hazard good luck catching your children fly. by pure accident I managed to catch mine on day one, made my blood freeze. where is that health and safety inspection? blue tv light and super bright evacuation signs are screaming at your face at night in your tiny little depressing room. cleaners come in when they’ve decided it’s time for you to check our (9.30am), you are half naked but it’s ok. some random beach sellers walking around the pool pushing you stuff. feels unsafe. water coolers get emptied instantaneously, guests walking around desperate. entertainment: we saw an Asian gymnastics show… very strange. we played billiards (paid activity) there’s toilets next to it. the doors are wide open, you can see all business. especially mens. who imagined this place should have any stars?

The location of the hotel is marvelous! The staff and the food are just great, specially Angela from the reception. She was very helpful with our trip and gave us very good tips on what to visit on the island, eskerrik asko :) Don't miss out on the beachwalk of Santa Eulalia, definitely worth it!

Very friendly staff. Excellent location close to restaurants, bars...

Nothing!

great location, close to all the bars and overlooking the beach . towels available to use on sun beds and beach. Hotel has everything you can wish for and the pool area was very clean.

bathroom - the bath and shower whilst clean and worked fine. They were very dated and grout and edges and shower old.

Breakfast

No parking

Fantastic location and staff good food

Booked a luxury room and was down graded to a comfort room with no money back. Hotel claimed they had no luxury rooms available.

The room was nice size and had a good sea view

The containers for soap, shampoo and shower gel were empty