Clean and smell fresh all the time, Ask for Yousef at the front desk He is very helpful and Professional. Ali at the Buffet was very friendly and always smiling.

Nothing

I loved the food quality and its availability . The kids club was an amazing facility for our kids and we all truly enjoyed it. The Kids clubs staff were all very friendly and helpful which we really appreciate. The staff at reception were also very helpful and friendly however we felt that late check out was not possible without a fee and the fee was quite high for guests who have already spent a week at the hotel and for a short number of hours only. Since flights into Dalaman are limited and at very early late or early hours, it was quite exhausting to stay at the hotel without booking a room for a few extra hours especially with kids that need to sleep ahead of a flight. I'd definitely love to come back again to the hotel soon but I hope hotel management can take our comments into consideration. But overall it was a very enjoyable experience for my whole family :)

There were lots of staff that didn't speak English which wasn't too helpful for us both to understand each other. It was also clear that this language barrier didn't help the staff be very cooperative or friendly to our requests. Also several times throughout the week we had to ask the staff for clean coffee mugs and water in our fridge and we staff weren't very responsive to our requests. And when you wake up early you'd like make a cup of coffee at least before leaving the room

Lovely location and nice pool and cabanas. Food was good and plentiful. Turkish food was great.

Not so accessible. Steps all around the pool and huge steps to get into the pool which caused an injury to my leg. Guest relations ripped us off with taxi to Pamukkale which was mire than the $3350 quoted on Booking.com. Caters mainly to English people, including foid.

Room space Balcony Food quality

Sewage smell in the room 3414 No soap no shower gel for 3 days , housekeeping didn’t refill at all Pool water is cold Separating adults section from family one very boring Shattaf in toilet is horrible Customer service at restaurants is really bad, you feel like begging for food and drinks

Good meals

We need better peer. Better information about el. application. Separate bath.

Good restaurant

Bad customer service + long waiting at check in +people in reception not flexible to promote solutions +old + far a way room distribution + restaurant is good + room no noise cancellation + alcohol everywhere + to much music ( night life ) everywhere at night there is no quiet place

I got everything i expected from a 5 start hotel .Pools, restaurants, night meals... water activities, nearby attractions, clean facilities , very friendly barmen and restaurant stuff. excellent hammam and massage. Sweet perk was a small pool for the family room.

Pillows.. though when I mentioned that during checkout, I was told that they have different type of pillows... It is a bit strange because i would expect to be informed about these kind of options ahead of time. The stuff at front desk was "nice, nice ... not thrilling but nice"

Everything was perfect! The room was spacious and clean, the food was amazing, the staff were super helpful and friendly. Although it was the end of the season and there weren’t many guests, there was live music in the evening. A la carte restaurants were gorgeous. It couldn’t have been better! I’ll definitely choose this hotel again.

everything was just perfect

The music from the bar was too loud and could not have a good sleep.

Beautiful property with 5 star accommodations and service. The staff was very friendly and helpful. Service was exceptional and the food was delicious.

I don’t have anything negative to say about my stay.

everything is fine

Some things are missing from the drink and food menu

I can't imagine anyone giving this place less than a 10/10. From start to finish it was the best hotel experience we've ever had. Facilities are immaculate, the resort is beautiful, food/drink excellent, and the service is so lovely. Will definitely be returning.

Nothing bad to say about this place - it was divine.

outstanding quality

there is nothing not to like