The room and the Food was excellent

Everything was good

Ankush at the desk was amazing and helpful. Service with a smile all day . Mahesh in the restaurant was the same and accommodating, service with a smile everyday. Both staff are an asset to the organization.

N/a

Compared with Vivantas I have stayed elsewhere, this one has quite a poor looking restaurant. Food items were limited.

Ambiance. Larger spread of food. More effectively trained staff.

Appam and other Kerala dishes. Wish they had puttu and kadala though

Excellent cleaning staff, chef and staff at the restaurant went head over heels to make our stay comfortable. Reception staff too were very accommodating.

I wanted egg Appam, a traditional delicacy, was refused as told it was not in the menu though plain Appam was. Later I saw the chef cooking egg Appam so I queried and was told it was for the GENERAL MANAGER of the hotel Vivanta. I was not happy about it and said the guest or customer should come first or treated equally.

Clean and good size rooms Good service

Breakfast options were limited Most of the towels had stains on it Checkin took a while

located centrally so convinient to visit temple and market

speedy traffic just outside the hotel.local bus drivers are rash

Their entrance and reception area is very glamorous. I guess that where they spent the money.

1. Cleanliness and I was told it’s new- it’s pretty worn down for a new hotel 2. Rooms are small with tiny windows, it’s suffocating 3. Restaurant has a low ceiling, it feels like you are eating in a dungeon 4. Food is mediocre 5. Pool had murky water and fake grass, no bar or restaurant on roof top 5. When I asked for another room, they said they would but no one called or followed up. At 2:30 they showed me another type of room which was dirty too. Then another but they wanted extra 10000 rupees. So I said no. Then they wanted to charge me for an additional night since it’s been 3 pm. They made me wait 4:30 hours… so very bad customer service.