all was amazining

all was good

it was a very nice room, except for some lighting issues

it is a party place, you hear super loud music 16 hours a day

beaches are very good

from receiving extra money from the hotel customer for events

The hotel is beautiful however the residence we stayed in was not worth the price. We expected a luxury experience for such a big price tag. The phone did not work, the shower faucet was broken, several stains on the carpet and couch.

the layout and view of the rooms

this is my third stay at the hotels and but two out free i faced issues of property not paying bills first time was electricity bill and we had to leave at mid night as they spent almost half day trying. this time was the internet bill, there is no proper network signals so we needed internet badly but it was not working and it was fixed by connecting us to hotel general WIFI which was a bit weak and disconnecting multiple times

just location and design of hotel.

it was tribble, horrible and hardly bad. the service of hotel was like an one star hotel, no hair dryer in room, no phone for connecting different part of hotel, the bath doesn’t work, Wi-Fi was not working at all, even when i informed reception about such a problems they were not care. they asked me, i contact with booking.com’s agent here, mr.mahmoud, to help me but he was not responsible, finally for check out, they even didn’t took my luggage down from room after several time, i asked mr.mahmoud, so i did it personally. if u want to pay big money for a luxury hotel, i hardly recommend you never think about five palm.

Mahmoud was well mannered, treated our experience with full professionalism as I strongly urge to contact him for the best experience in five palm bookings.

Clean apartment

Kitchen was dirty and smelled and the water heater was dirty and rusted

Very pleasant stay, big and well-equipped flat, Thanks to Mr.Radwan for being helpful!!

Location and facilities of the Five Palm apartment was spacious and the balcony was amazing

- Beds are not really comfortable. - There were no drinking water nor an iron in the room. had to ask for them. - Beds were not very comfortable - At check out time, electricity went completely off at 12:00 pm at the whole apartment which is really weird!