Amazing staff, great parking rate.

Extra charge for early check-in (even 1 hr before 3pm)

Complimentary tea and coffee in the lobby. Very friendly and helpful front desk staff. Good water pressure in shower.

There are many Chinese food nearby, the location is excellent, and I will stay in New York next time

Jessica deserves a raise. love that gal. she made my stay exceptional. we love you jessica

nothing it was great.

One of the valets is quite lovely. I stayed at this hotel for thanksgiving break, so I paid in full for my parking fee. However, the parking lot system seems to have some issues, it would not recognize my plate and ask me to pay the price every time I return or leave. One of the valets who works for the morning shift recognizes me, so I do not explain this situation again and again.

First, I booked a king-size bed, but they gave me a room with two queen-sized beds when I checked in. I returned to the front desk lady who worked that night and asked her to provide me with the room I had booked. She cut me when I spoke and told me the room she gave me (two queen-size rooms) was more expensive than the room I booked. I DO NOT CARE ABOUT THE PRICE!!!! If I want that kind of room, I can totally afford it. Do not use that kind of attitude like gave me an alms. Second, when housekeeping cleaned my room, they did not refill supplies, such as facial paper, toilet paper, and one-time used cups.

Clean and comfortable

The freezer in the mini fridge had a lot of ice condensation

Cleanliness

Servers not very friendly Not able to charge to room restaurant meals. Yes and No answer’s when question’s asked

Very clean and the staff was amazing

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