a number of lights were not functioning

away from others

cold, heater broken off wall

Check in desk location was a bit confusing at first, eventually found location. Chap was helpful at check in, however there was a bit of confusion as there was no mention of a security deposit and had to make additional arrangements and go to ATM to get 250 pounds out even though room cost was just 100 pounds. Eventually paid 200 pounds on my credit card and 50 cash on the acceptance that I would get my security released back to me immediately after checkout.... I assumed the cash shouldn't be an issue and figured the amount on my card would be released within a week. It has now been over 1 month and amount is still held on my credit card. My biggest issue was with customer services after checkout and that the woman I spoke to on three occasions honestly could not care and insisted that a cancellation had been sent to my credit card company. My credit card company have received no such notification and will automatically cancel the pending charge after 30 business days if not charged. I am still waiting for this to happen. Had I know this was going to happen I would of just withdrew cash and paid that was and accepted my credit card charges on that. Lack of information at check inn and customer service after care was very bad I definitely will not be staying with this company ever again

Good Location, quiet

No table

Short distance from the center.

No table were to eat your food ( so either os the floor or standidng in the kitchen counter or on the bed), no internet as it was the most important for me as I was working and needed it (staff had no Ideea how to fix it and the didn’t do anything about it) washing machine not working (I’ve been trying for like 4 days and explain to every one of the employee that works there what it’s going on because none of them pass the message to each other to try and get someone to fix it but nothing happened). It’s definitely not worth and not going to make the same mistake next time.

Location great. Living area good size

Image on website wasn't of the apparent that I stayed in . Bathroom was tiny In the living room - no option but to have the "big " light on

Overpriced, the room smelt of damp. The separate location for key collection was run down and scruffy.

Location

Fridge dirty at bottom and panel broken on cooker, only one sofa for 3 people

Great location. Tidy and clean

The thing that I didnt like was the blinds as a curtain.

Very spacious, comfortable apartment. It was very central to the high street/ shopping arcades and about a 15 minute walk from the stylish Montpellier District and gardens. Apartment was on a fairly busy road but we found it to be quiet, didn't hear any road noise or noise from the upstairs apartments from our bedroom. Loved the quirky bathroom with 3 showers!

There were just a few little things missing that could of made our stay a lot more enjoyable. There was no hair dryer even though it listed the apartment as having one. Not sure if this is due to Covid measures but slightly annoying as I would have taken my own if I'd have realised. It would have been very useful to have a mirror on the dressing table in the bedroom and one in the bathroom as the only mirror to do hair/make up was in the lounge with no plug socket nearby. Hanging rail in wardrobe was broken so no where to hang clothes. Found the mugs in kitchen dirty and not washed up properly, this could have been down to the previous guests but housekeeping could of checked this. Struggled to get hot water in the shower at first,we had to locate the fuse box and reset fuses. Also would be useful to have instructions as when you turn it to 'H' for hot water it comes out freezing cold, you have to turn it to 'C' for hot water! Only little things but when the property is described as 'Luxury' you expect high standards.

I’ve stayed at this property before but it has had a substantial refurbishment since my last stay. Everything was exceptionally clean and really really comfortable.

One minor dislike was the door to the flat itself - I appreciate the property owners need to be able to gain access, but it would feel more ‘secure’ with the option to bolt it from the inside - we felt secure and safe, but this would just provide additional reassurance.

When I checked in there were two boys working on reception who were very polite, welcoming and friendly. The apartment was clean and had everything you needed, including tea and coffee. Location was also great.

I found the bed quite uncomfortable as the duvet was cheap and thin and the pillows were lumpy - this is a shame as it let the apartment down overall. Also, it was a hot night and we couldn’t open the windows as these have been painted shut.