Nice, new, modern property located very close to Volcanoes National Park. Staff was extremely friendly and attentive (special thanks to Latifa and Jose). Highly recommend this property.

Very friendly staff. They take pride in their work and staff!

Nothing really; just the weather!

All the rest

Food

My partner and I (Swiss and South African) travelled for 2 weeks from Southern Africa and stayed at different places along the way. This one was our last and was by far the best. The facilities are more than adequate. Beautiful and clean... A very great representation of the country. What truly made this experience amazing for us were the people... Mary who works at reception went above and beyond even before we arrived. On our arrival she greeted us and we offered a delicious lunch by another star, Amani. He is the most attentive and presents as someone very well trained for his position. We also had the opportunity to interact with other staff and the director... Every interaction was filled with heart. Special mention to the kitchen staff... Sending compliments to the chef became a standard. Gratitude to all the staff we don't see as guests, who are clearly responsible for the place running so beautifully. It was my birthday and I was surprised with a beautiful performance by a local dance group and a romantic setup for myself and my partner. We mainly stayed here to go gorilla trekking and on both occasions when we returned from our hike, we were treated to foot massages. Our hiking boots were literally taken off our feet and cleaned then later brought to our room. I cannot stress enough the value for money we got from Virunga Inn. In fact, we got way more than we bargained for. The security detailing at the resort is high. On occasion when we walked to our room at night, we met security patrolling the property. This gave us reassurance and we felt very safe the entire stay. This stay felt like a home away from home and we were sad to leave. Thank you so much to the staff at Virunga Inn Spa and Resort. Whoever has done the recruitment didn't miss. We will definitely return but for now, I hope you the person reading this will give this place a try. I assure you, you will not fine disappointed.

Nothing.