Spacious property and customer support was good.

Communicated with the staff several times about ants being everywhere, kitchen, bathrooms, sofas. They had housekeeping come and wipe down and vacuum, but not effective. We used three bottles of ant spray. I requested to hear from management but they failed to call me directly. Other than that, the property was spacious and accommodated the group pretty well. I would have ranked it higher if there was resolution or an attempt to make a menz but there was not.

We rented Fox Manor in Big Bear. (December 26-29) The home was large enough to host our families. It had nice amenities such as the pool table and jacuzzi. We used your 24/7 customer service. Unfortunately, no one followed up with the questions we asked and resolve the issues we had. We couldn’t find the fireplace keys. Not a big problem we scoured about and found it. But the bigger issues were the dishwasher was not working the entire time. I was told someone would come out to repair it, but they never did. We had to wash every pot, pan, plate, coffee cup, and glass by hand for breakfast, lunch, dinner, and snacks. It was a lot of cleaning. A dishwasher is a must in my book. Plus the refrigerator did not look like it was wiped inside. (crumbs scattered) A blanket had an old bandage stuck to it. I only hope that it was washed, but not sure. Also, the home was not ready for our two families to check in. Very disappointed, when we have many rules for us as renters to abide by. I asked if we could check out later, and I was told no. I understand but thought I would ask. We believe the fee charge for customer service 24/7 help is a joke. I hope you take this information and resolve the issues with the associates who manage the property.

Large property, plenty of room for everyone in our group. The property is in need of updating though. Many things did not work like lights and door handles. Management was very helpful and quick to respond to our needs.

Beautiful location

The property is amazing! Clean and well maintained. Convenient location with the close proximity to village and lake. Check in process is easy.

The house is amazing. Just as described and pictured. The kids loved the game room and spent most of the their time in there. The bedrooms were very nice and the beds were very comfortable. Overall an amazing home. Thank you so much!

This was such an amazing experience. We had kids from 9 months to 15 years old(8 kids) with 4 adults plenty of room for everyone. The game room was full of entertainment and also included some games in the closet. The kitchen space was huge! The house was very clean. I would definitely recommend