nice place, quite area owner was very quick to respond would book again.

Great

I was able to contact the owner prior to our stay and let him know our son had just fractured 2 vertebrae and was having problems walking, and they let us know there weren't many steps. Good. We arrived in the evening worn out and my son in pain, and sadly when we went into the house had NOT BEEN CLEANED since the prior renters had left. I promptly took photos of the dirty kitchen and rumpled beds and sent them to the owner. He had to check with his cleaners and said exactly this: "It has not been cleaned. Sorry for any inconvenience. There are clean sheets in the basement you may use and clean towels." It was dark on Friday evening and I could not get in touch with a human at VRBO and we were all too wiped out to try to find another place to stay the night. We simply removed the dirty linens and made clean beds for ourselves. We ordered food to be delivered and found why the kitchen was still dirty, the kitchen sink was clogged and draining very slowly. It would have been hard to do any meaningful dish cleaning there. The trash bins were full already with the previous occupants’ trash so I started another off to the side. We have rentals in Michigan and I always have our cleaners take photos before and after they clean. I very much recommend to this place that they do this with their cleaners. I know for a fact what has been done or not. These owners did not take any accountability for their inability to provide a clean place to stay. From their brief text, it did not appear that it mattered to them. They did not offer any resolution, nor for that matter did VRBO. As a host, I know for a fact that our rental is always very acceptable and clean. I have plan B or plan C. One of those cleaning plans is myself if need be. The owners did not offer to come help us clean it nor offer any compensation. Paying $200 a night, I am appalled. I must also put in a word of caution for renters on the VRBO site. VRBO said this was a minor incident and also offered no resolution. I do not know if this is industry standard but having taken many hours to get a hold of a human at VRBO I’m guessing it may be?

Was clean and comfortable had a wonderful time

When we arrived at the property, we decided immediately to move to a hotel. The area where the house is located was sketchy and further from the falls area then we were led to believe. There were abandoned buildings and unkept properties; the streets were dark, and it did not appear safe. I would not recommend this area for young children or senior adults. From what I saw the inside of the house was clean, but we were gone in less than half an hour. We hoped to come to the an agreement where we could get a partial reimbursement, however the owner did not reimburse us any money.

This is located in an iffy neighborhood for older people. The smell of smoke was so strong that two of us who have allergies couldn’t stay. The house was clean and well furnished. We went to a hotel.

Never received the code to get into door upon arrival. Never received any messages from owner after stay booked thru check in. I had to call once we arrived to find out code! The grass was high. Weeds going up steos. Coukd hear noise outside all night long windows are old. Will not stay again. Was very unhappy with our stay. You had to make sure you lo ked door as aoon as went in oe it would not stay shut!

Was very comfortable and roomy for two. It felt like home. Best part was the quiet neighborhood. We will definitely book again.