The property was dated. Our “balcony” was a gate across a door. Not at all what was expected, very disappointed with that, was not safe with the gap at the bottom of the door. Overall an average stay but nothing impressive. Breakfast was good and the restaurant staff was pleasant.

Our room was missing the microwave but all in all nice pl4

Staff was friendly, pool was clean, hot tub was hot, room was clean

This place was wonderful, from the staff to the room, excellence all around.

Nice place to stop on your way to Florida

This area is very run down and that includes the hotel. We booked our stay through Expedia so when we arrived to find our room with a “balcony” was really a room with a door with bars on the other side (no step out) we questioned the staff but they said they couldn’t help us because they didn’t have any free rooms with balconies. We asked if they could give us a restaurant credit and they told us we had to talk to Expedia and they couldn’t help us. The room had no fridge (where it was supposed to have) and the phone didn’t work (no dial tone). They put us in an alternate room that didn’t have a balcony or door to the outside. Additionally, the vent in the shower was caked with dust and the floor of the shower was covered in mildew. Thankfully we only had to stay for one night.

This was a very pleasant surprise. Every employee we encountered was very friendly and helpful. Customer Service was top- notch. The property could use an overall upgrade, but the bathrooms were upgraded and nice, and everything was clean. The Christmas decorations were beautiful. The pool area was nice, and the hot tub was the prefect temperature. Crabtree & Evelyn toiletries smelled amazing. I can't emphasize enough, the most enjoyable part of this stay was the amazing.Customer Service. Kudos to the selecting and training of employees.

Clean room, friendly staff

The lobby was nice and clean when I entered to check in. Didn’t have any issues the young lady at the front desk was very pleasant. She provided me with my room cards, complimentary breakfast tickets, and warm cookies; which were delicious by the way! I got upstairs to my room and when I entered the room the bed was lumpy like the sheets hadn’t been changed. So I moved the covers back and checked the bed one bed was messier than the other as far as how tight the sheets were on the bed. Then I set my bags down and went into the bathroom, there was dried piss all over the toilet seat, the shower floor was dirty the mirrors were nasty. I tried to call down to the front desk and the phone didn’t work so I had to go down to talk to the young lady. I showed her the picture of the seat alone and she switched my room and made my rate $120. I go back upstairs and the room is directly next door I entered the room and went into the bathroom and what is it? The the bathroom is not clean, hair dust and whatever else collects on the material seats not clean at all. Spider webs in the shower. I drove all the way from Chicago for 4 hours and had a prison visit for 4 hours. I just wanted to shower comfortably and get some rest. Instead I was cleaning the bathroom for my comfort. $ 120 a night Motel 6 is cleaner than that. It was totally unacceptable and unfortunate of an experience. Not sure if you have to be a Hilton Honors Member to get a clean room but that was totally unfortunate

We checked in late and the front desk lady was so kind and accommodating. The room was clean, the bed was comfortable and the breakfast was one of the best hotel breakfasts I’ve had. I would definitely stay here again!

The pool

Breakfast was good, poolnice, and had a cute sports bar .

The place is great!

Great stay, beautiful city!

Every thing was fine. we were traveling at the time. we re-booked at this same place a week later on our way back north.

Everything was as it should’ve been

Our stay was good however, never advised about housekeeping coming in only every fourth day. It would have been nice to come back to beds made, fresh towels, and trash emptied. I had to see out towels daily.

First time at this Double Tree. I found it on the expensive side for what we stayed in room wise. The remote to the tv disnt work, getting into the mini fridge was a fight. Shower could have had more pressure and the bathroom definitely needed more light to shave and get ready. We didnt call the desk, we were tired from traveling and just needed rest. Also the road noise from the interstate was terrible. And housekeeping knocked on our door at 0830 to clean just because we disnt have the sign on the door. Check out was 11.

Whenever, I visit family in Mount Vernon I always stay at tge Double Tree mainly because of the pool size. This time my stay was horrible. I was in room 504, the heating unit didn't work and I froze every night even with a extra cover. The refrigerator never got cold for my beverages. I had to flush the toilet twice even if I peed. And the door never fully opened or closed without making loud announcement to everyone on the floor.

This is an ok hotel for the area, the TV didn’t work—everytime we turned it on it scanned through all the analog channels, the shower floor left much to be desired, there were no rugs and barely enough towels. The light on one side of the bed flickered and never stopped, only one of the bathroom lights worked,

Upon check-in, we discovered that our room had been propped open by someone and we had to go back to the main desk and check in to another room... We paid for one king bed but got transferred to a double queen in a room that was adjoined to another room. This was frustrating because this is not a common occurrence for parties that are not staying together. We ended up being across from a small family that kept us up most of the night... We had stayed at this location previously but after the lack of cleanliness, room snafus, and the overall unprofessional demeanor of the staff, we will not be returning.

Unhelpful and unfriendly. Started by lecturing us on why we should book directly at the hotel. Staff responded to requests with “What do you want?” Acting like we were interrupting their private call. Inside the room, microwave missing and refrigerator in a cabinet so impossible to open that we had to call to get someone to open it. When we called about stay later, they repeatedly transferred us to a voice mailbox that was full and disconnected us, and seemed exasperated when we called back. Beds were comfortable, but attitude of staff made us feel unwelcome. At this price point would go elsewhere.

No fridge or microwave in room. Staff was average. Not a lot of smoking areas and although they said they were booked solid there were no guests around. Coffee machine in room was a joke. Made only half cups and creamer was spoled

My toilet did not flush the minute I got there. They did fix that in a timely manner though. I did not have any toiletries, shampoo, etc. in my room. No mini-frig or microwave. The main lobby is spacious and the restaurant on the main level had a very good breakfast buffet.

Staff were very friendly and courteous. Easy check-in. Breakfast buffet was excellent!!

Booked the hotel and arrived late as we were on a long road trip with my young child. Outside, lobby, hallways, and room reeked of marijuana. Id have canceled that night but it was already too late, so we left very early. Beyond the stench, the whole area was filled with loitering people(and not in a good way) When I woke up my car had been scratched and someone had popped my ev charging port. Only good point was the service at the desk, one of the loiterers tried to cut in front of me and the woman politely told them I was first. Ive stayed in a number of double trees, and most have been really good which is why I figured this was a safe bet. However Ill definitely not be staying in another unless I know it to be good going forward.

I liked the air conditioner and i didn't like that I didn't have a microwave, fridge, or hotel cookies

Very small handicap room

Wry nice

Went to our room and the door was open. Asked for a different room and the individual at the desk made a call and after talking with someone said that they had no other rooms. Went back up to the open room and no towels.

Super great place

The room itself was lovely and the hotel staff was great. The only issue was the room was full of ants. We got back to the room late so we didnt notice until the next morning, when i set a granola bar down on the desk where the coffee machine was, and it was immediately rushed by a swarm of ants.