My family and I stayed a few days for my son’s birthday trip to Knotts, and we were really happy with pur stay. It didn’t break the bank and it was close by the park. The free breakfast came in clutch for the kids and our room was comfortable and clean.

Great staff/breakfast and clean rooms thank you

This was the nastiest place I have ever stayed, the toilet didn't work, carpets look to not have been cleaned in years, cockroaches in room. Told front desk we are not staying here tonight, staff said they will have a Manager reach out to me, no call returned, they still charged me for the room, I had to find another hotel at last minute that cost me $250.00.

Great location for the parks. Right on the road so the road noise was horrible. The building is in need of so repairs as it’s showing its age.

I really liked the property and everyone is very polite. Also so clean , I appreciate it as well.

It would have gotten all excellent rating if the had more than just one luggage cart.

Me and my family enjoyed, friendly staff. Clean rooms

Excellent

Good

Nice hotel, affordable and delivered everything we expected.

It was a full hotel, granted. There were several high school parties staying, and they were pretty loud late into the night (past midnight). I did call front desk to ask about it, but they brushed me off as just a large group checking in; but that was not the case, the noise was above and around us (we were on the second floor). I don't necessarily blame hotel staff for the noise, but they didn't attempt any intervention. Our room key didn't work on day two when we arrived back at our room in the evening (after already paying for the 3 days), and we waited about 30 minutes at the front desk to get our keys reactivated while one person, apparently the only employee on duty, was checking others in. Other guests were also waiting to get clean towels and had keys that didn't work. The breakfast attendant, Christine, was lovely and accommodating. She should have been in charge of housekeeping! We stayed 3 nights, and our room was not serviced at all while we were there. We had to request fresh towels, which they left on the second day, but did no other cleaning. The room was otherwise well appointed. The carpet seemed sticky in some places though. It really was not a bad stay, but I expected a bit better from the Holiday Inn brand.

Very clean amd friendly people

The breakfast was great, service was good. AC of the room didn't work.

Rooms are run down, beds are full size not queens. Carpets were filthy, blinds broken and didn’t open. People were loud everyday starting at 5 am. Yelling up and down hallways, elevator and ice machine loud which was right outside our room. Called about the blinds and they said someone would come help with them and no one ever showed up. One of the reasons for staying here was full breakfast was included. Yet the pancake machine was broken and orange juice was out of service.

Staff was extremely helpful and friendly. Building in excellent condition.

Great staff the breakfast could need more help but besides that it went good. The outside area is beautiful!

Blood on sheets

Friendly staff, clean rooms, fair price

None at this time.

the cleaning service mis 2 of 4 days not come my room. Overall I am till recommend to stay this hotels.

Pros: The staff was nice. The bed was comfortable. The location of the room we were in was in the back corner so it was quiet. Parking was included. Cons: The local “live” entertainment that occupied the corner a few streets down. It didn’t appear that the facility was vacuumed as the same trash remained on the floor the entire 4 days we were there. I was looking for a hotel. While this is a hotel, it had a motel feel and was very dated. The ironing board desperately needs a new cover. The shower had hair in it, the night stand with the alarm clock had hair on it, and the bathroom floors were dirty. The sink smelled pretty foul.

Pro: The gentleman was in front desk was super nice, he will be work on Disneyland hotel 😀 and the breakfast was good for free 😉 Cons: I think the rooms are rust

Property location was good. Easy access, we stayed during the week and off peak. Standard hotel room. We would stay here again.

When we got there to check in, we got our room key and went to the room. It was locked from the inside. We went back to the counter and the room was already filled, it was the only king bed room they had and that’s what we paid for. We were offered 2 queens with no discount or room comp. We took the room and in the bathroom there was dirty rags in the bathroom and what appeared to be boogers wiped on the wall by the toilet. We were on the 3rd floor and the ice machine wasn’t working so you had to go to the first floor. There were spider webs in the hall ways that you walked thru. Also, for what ever reason our TV was unplugged from the back of tv. I wouldn’t stay here again if they paid me.

Rented out 2 rooms, one of our rooms the air wasn’t working, the other the tv wasnt working, the bath tub was separating from the wall, the room smelled like piss, on one of the days breakfast didn’t start till past 7, they never came in to clean the rooms, half the time our keys weren’t working so we had to keep going back to the front desk to get it fixed, there was also blood on the hallway, basically I would not go back to this specific Holiday Inn.

Family mini vacation. Victoria provided very excellent service. Checked us in fast and easy. In addition Elena also provided great service and attention to detail with are needs. Thanks to all your staff for all your hard work.

Older hotel, needs some work. Not up to Holiday Inn standards I would expect. Broken TV, dirty towels. There was a 'clean ' washcloth with the previous guest hair still in the washcloth. Not a great neighborhood. There was a lady in the front of the hotel/parking lot that appeared to be very drunk or high on meth. Call girls down on the corner day and night. Bright spot was the front desk staff They did a good job getting us a decent room after the first two were unacceptable.

Hotel was great, clean, very friendly staff. The surrounding area made me very uncomfortable.

The hotel was booked for a visit at Disneyland. That being said i though it was too far to the park and did not improve anything compared to the hotels near Disneyland. The staff was at best disengaged but got the job done. The pool and gym quite frankly were just sad. I would rate this one on the lower end of the holiday inn express hotels. I generally am very pleased with this chain. For the purpose of my stay I would try another property next time

Alberto from the front desk is so helpful, I love staying here in this hotel, this is my second time here with my family. Highly recommend the place to stay.🤓🤓🤓

Had tile on first floor so was very noisy to try to sleep. Could hear everything outside of our room including the use of the ice machine, people rolling their suitcases and talking

Everything was god and very clean staff was very helpful the small market chould have been restock