The biggest takeaway that was most worthy of mentioning was not a thing, but a person. The staff at the reception desk was amazing! Ms Tommi was a sheer delight. Her knowledge and friendly demeanor showed she truly enjoyed people and her job. We just happened to arrive when the building was secured by the Fire Department, due to a suspected fire alarm. Although we were unable to get to our rooms right away. It became pleasurable to watch Ms Tommi handle some “not so understanding” guests. She maintained her poised demeanor and kept a smile in her delivery. I was so intrigued that I directed my sister to watch on also. After all was said and done, we commended her on how she multi-tasked her way through, answering questions, the phone and directing guests to surrounding places to buffer their wait time, while still checking folks in. In summation, the location, cleanliness, comfort, friendly staff and amenities, like the awesome breakfast every morning, was over the top!! Springhill, was a great place to stay and was situated near some good restaurants and popular sites. Customer service provided by Ms Tommi was the best, I have seen in such a long while!! Thank you Ms Tommi for showing the guests, that customer service reigns!!

Room was not clean(couch had stains all over it). Bathroom toilet runs constantly day and night.

day 1 of a 6 day stay and we asked to cancel the last day. They said to work with Hotels.com as we expected. However, when hotels.com called they refused to cooperate. Parking is very expensive $35 PER NIGHT. Elevators are rickity and rattle. No outdoor space.

It was a great stay and wonderful location. Walking distance to everything. The staff was so helpful in recommending places to eat that were walking distance.

Nice hotel, good dining options close by and close enough to Broadway.

It's our go to place whenever we stay in Nashville. Clean, comfortable, and convenient to the bars and restaurants we love.

Good experience

I t was a challenge to find entrance to parking garage. Also a challenge to find breakfast on the residence inn side. Both times staff were there to help.