Excellent concierge service , hotel very clean. Plenty of restaurants With excellent food except for breakfast buffet could be better

This hotel is in a nice neighborhood. It is one of the three buildings in a large joint complex. There are many good restaurants in the complex. The Japanese garden is one of the main features. Overall services are good. Washroom is a bit outdated. The light control of turning either all lights on or off is a little inconvenient.

Always excellent hotel

enjoyed staying in new otani the main. good location, very well cleaned, comfortable.

Beautiful hotel, amazing staff, great location.

Hotel New Otani was the first of 4 hotels we stayed in during our 2 week trip here in Japan. It is an older hotel in a quiet area, not many small shops or restaurants. It requires a short taxi ride to most destinations like Meji Shrine and Tokyo Station. The staffs were somewhat friendly. There were certain services reminiscent of a 5 star hotel such as bell service and doorman. The nicest aspect was the 400 year old Japanese garden. The worst part was the breakfast. We ate at the Garden Lounge at 5000 yen per person. It was the less experienced of 2 restaurants; the other being at 7000 yen per person, I believe. The price wasn’t the biggest issue but quality of food and selection and presentation. The day after, we decided to have breakfast at a different 5 star hotel and were surprised how much better it was for the same price as New Otani. As a tourist, I prefer a different location with more competitive amenities.

Very good value for the rate we paid. This hotel is unusual for the park like setting within which it sits, and for the view of the forested Imperial Residence which could be seen from our windows, although the lighted nighttime cityscape on the other side is just as impressive.

Room lacked drawers for clothing and had to request iron/board instead of having one in room handy.

services

Staff went above and beyond to help make stay comfortable. restaurants were excellent. room was spacious and cozy. definitely was a home away from home.

The garden is wonderful.

Home away from home

Wonderful property and fantastic Japanese Garden, and beautiful flower arrangements. Marvelous dining options.

The hotel was very lovely and the cypress bath was perfect after a long day of walking around. The staff was very friendly, but best of all was a man named Yohey! He was extremely helpful and helped me feel very welcomed as a solo traveler. He answered every question I had and always with a smile. His professionalism was superb. Will definitely be coming back!

Always my pick for hotels in Tokyo. The staff the food the location. Matta nei!

It’s like a universe unto itself. Lots of fun. Would definitely go back.

We booked this hotel mainly for the garden, and it has a nice garden which is lit at night. Hotel is a short walk from mobi The room itself was okay, with a nice view but wasn't anything special for the price. The hotel itself was very large and sprawling with many different areas to explore (mainly shops and restaurants), which could have been detailed a bit better as it was difficult to find the menu's of all the restaurants (in the end it was easier to eat elsewhere!). Staff were friendly throughout the stay.

great hotel,honorable staff

Hidden gem, close to public transport, well maintained and very attentive staff. Only downside - you have to walk a bit before you can reach some good spots for food. I would still stay here for value for $

Very small living quarters. Everything was clean, service was spot on. The room view was amazing.

Shin Edo Standard room was very nice, good size and view was nice.

Renovated rooms only and then a great location and service.

Hotel decoration is old. No 4k TV and major streaming service. Bed is not very comfortable. Stuff is very kind. Shops and restaurants are all attached in hotel building. On Google map, the akazakamotuke station needs 11min by walk, but actually only need 5 min

Cool

Loved our stay!

great location and a beautiful garden

I did not like the early closing time in your rooftop restaurant

I don’t need to go out . Hotel has everything It’s soooo convenience ..! Hair salon , Gym .. family Mart .. restaurant .. too .!!! So many choices .!! Thank you soooo much Otani 🙏

A classic hotel with fantastic grounds, restaurants and courteous staff. My favorite hotel in Japan and Trader Vic's in the tower is a big factor in my 5 star rating

The property is so large with so many amenities it is like a small city. The gardens are the most stunning I've seen in a resiort property. Many restaurants but no lobby bar or similar for a late night drink. Easy walk to the subway.

The hotel has large rooms, well appointed amenities, comfortable bed and choice of pillows, multiple dining options (all quite pricey, but the hotel is also within walking distance to the nearby restaurants of Yotsuya, a business district, so one is spoilt for choice) and efficient staff. The Japanese garden is gorgeous, and you do feel like it is an oasis in the centre of bustling Tokyo. I came here with family and I really enjoyed the experience.

The swimming pool was closed even though the weather was still warm. However, the Tokyo Gymnasium at Sendagaya has a public 50 meter pool with a modest daily admission fee of 700 yen.