We had a group of kids running and screaming down the halls and banging on doors. I was in the middle of getting the pullout couch ready for the night and it’s by the front door. It was about 10pm when they banged on our door and it scared me so bad that I fell on my bad knee. We called and called up to the front desk multiple times with no answer. We finally waited 6 minutes for support to pick up and she wasn’t even local! It was after midnight and the lady on the phone admitted twice that she heard them all still being loud. It continued til about 2:40am. I have video recordings of me sitting in my room and all the excess noise outside. They said security was talking to them but I’m not sure if they ever did because it continued. I got maybe 2 hours of sleep and now I have an 8 hour trip back home. The kids were hiding out in the stair case (that DOESNT need a key) the lady on the phone tried saying they needed a key. We’ve seen their parents around earlier in the night but they were nowhere to be found throughout the rest of the night. I’m super upset with all of this and will be posting my experience along with all of the videos on social media.

This is the second time we've stayed here and had problems with the wifi even though I'm a Hilton Honors member. I had to go down to the front desk to get the clerk to help get me me connected but we could never get my wife on. When you have business to conduct, this is unacceptable. We had a reservation for March 10th that I've canceled and booked anouther hotel;.

Great hospitality by the staff! Only complaint was that the tv in the bedroom didn’t work. I didn’t mention it to the staff, I just used the one in the living area.

Rooms were freezing cold, heat did not work and the pool was not included.

The staff was very friendly but once again when I got there after speaking with Expedia, twice, they had me checking in on the wrong date. The staff was able to accommodate me. Also, the ice machine was not working on my floor and it seems like it has been like that for a while. I loved the room.

Everything was great however there was no hot tub and pool area is small. The on-site restaurant and bar is great! Staff were very nice!

The rooms were spacious and clean. We booked about 25 rooms for a wedding we were having at the Abbington. They offer transportation to/from the hotel. I would definitely recommend this hotel.

Comfortable bed. Nice atmosphere. Nice open lounging area to meet up with other family for dine in meals. We did encounter an incident one night in the room next to us, hotel staff were quick to act and keep us updated on the situation.

Friendly staff and great cooking at the continental breakfast and of course the chocolate chip cookie!

I liked that the property had see through elevators

Location

The rooms need touching up but everything else was ok

Excellent stay. Customer services was amazing.

We checked in at 3pm which at that time I was handed the keys to the room with zero instructions on what to do or where to go, once in the room we noticed the internet didn't work which was needed so we could work from the hotel, the room was also very warm and the thermostat didn't work at this point I went to the front desk to ask for help and they gave me the number for AT&T to call to find out what was wrong with the internet because the front desk hadn't heard of any issues, I called AT&T and they told me the internet had been out at that location for a while and they gave me a ticket number. We had someone come up to the room to check on the air and the compressor was out meaning no heat or air so they offered to switch rooms and I was told it was the exact same room just a different floor, we moved and it was not the same room, it wasn't as nice and is was handicap accessible and the bathroom flooded every time we took a shower, there were huge gross stains on the carpet which looked as if no one really had tried to clean it up. I had forgot my wine opener and when I asked for one, they have one for the entire hotel and you must bring your wine to the front desk to open, Called the front desk to get more coffee for the coffee maker in our room they said they would have someone bring some and never did. This is listed as an upscale hotel, zero help, old TV's, crap!

The room is very confortable

Parts of the hotel and aspects of the room are very dated.

I have stayed here twice in the last month and both times the mattresses were awful. They charge enough for a stay, they oughta use it to buy some new mattresses!

Excellent staff

Location provides easy access to a lot of things but the walls were super thin. We had a room full of children who seemed to have no adult in the room that were screaming until midnight and throwing things all over the room. Complained multiple times and front desk took care of it but they woke up doing the same thing early in the morning the following day. Wouldn't recommend this hotel unless you want to hear everything in the rooms next to you (including people going the bathroom).

Loved this hotel. It's beautiful and staff was ultra friendly. My husband and I enjoyed our time here.

Great stay!

I booked this hotel only because of shuttle service mentioned on the site. When I checked in, I was informed we do not provide shuttle services around the area. I did Uber. If only I knew I would have stayed somewhere else. Please update your websites. Also both phones in the room was disconnected. I had to call the agent using my cellphone and informed her to leave a not for housekeeping.

Nice Hotel

Room was very very large. Bed was comfy. Room was quiet (4th floor) and private. Parking was easy and very near the doors. Bar makes a great martini!

Omg it was amazing. I loved everything about this hotel. I will be back soon

Hotel staff was very friendly and helpful.

I should remember to dress in my designer clothes at check in next time I come to this facility. I felt incredibly inferior to the check in receptionist (I’m currently going through some personal hardships).

Everything about the room was good and the lovely woman who checked me in..great! However, we were on a family reunion trip and had a frightening incident on Saturday night/early Sunday AM7/22-23)at 3:30 in the hallway outside my niece and her children’s room. Woke up to screaming and physical fighting between a man and woman. The woman sounded like she was being beaten at some point. My nephew called the front desk three times for security..nothing happened. My question is why didn’t your front desk person call 911 for the police? A woman was being beaten and it was terrifying for my niece, nephew and their 2 children. In 2023 I can’t believe your training doesn’t have some component on domestic violence and what to do. Calling three times for help and never getting a response is outrageous. Please DO BETTER!

As expected

Very nice clean peaceful

It was more than I expected. Our stay was so wonderful and an overall excellent stay. Thank you.

The hotel was very nice looking and even smelled great! The room was clean and they still practice COVID safety measures. The furniture in the room was a little dated and could stand to be replaced otherwise a nice stay!