Excellent customer service!

Great as Always!

Everything except location was great, staff, cleanliness, facilities, etc The location is no good, no decent place to walk around, just busy roads with no sidewalks where the scooters can hit you, no decent cafe or restaurant nearby , only a few street food , 15 min taxi to old town

Had an unfortunate stay at the Centara Riverside Chiang Mai which we were quite saddened by as the Centara in Udon Thani and the Centra by Centara in Mae Sot were fantastic hotels. To start with the check in was a little bit awkward but we just thought the staff were having a difficult day as it was almost New years eve. Anyway, we continued to our room, a junior suite, and settled in. Had a good night sleep, got up and went to breakfast, unfortunately the breakfast here is terrible and everyday it just got worse, food is very cold and pastry quite stale, coffee machines broken and a very average selection for a luxury hotel. The only saving grace was the staff member who was cooking the omelettes, he's a bloody legend as it was the only food that was not ice cold. In my opinion you should make him the restaurant manager, hes the only one actually making the place better. As the days went on it was apparent that the a/c in our room was completely broken and just blowing hot air non stop, call guest services and they said they would send a technician straight up, waited 15 min and left without seeing him, thankfully it was sorted by the last night of our stay. The other staff worth mentioning were the housekeeping on our floor (7th) and also the car park staff and bell boys, they were all great! Wont be coming back to Centara Riverside Chiang Mai in a hurry as im sure there are other good hotels to choose from in CM. Please try to improve

Good value for money. Nothing wrong with it to mention. all has been great

Is an old hotel that is very bare-bone, with limited staff, and has never been renovate. It mainly cater to large transit tour group. Is isolated from the city, sitting next to a river that is actually a large pond.

The good: The staff at front desk, luggage stand and cleaning staff were very friendly. The bad: The hotel is very outdated. The toilet did not work in our room when we arrived and then again stopped working the next day after fixed. When neighboring rooms shower the walls make a horrific high pitch noise. The room itself was clean but smelled of mold. The main lobby smelled so bad of a scent that was so overpowering it triggered my asthma. The pool was nice and clean but no towels or cushions for half the chairs.

very good value for the money

Beautiful, impressive lobby and staircase. Staff are friendly, welcoming, attentive and helpful especially at reception and the entrance of the hotel. The dining room is always very clean and tidy, well organized. The buffet meals are varied and always delicious. Our rooms were comfortable, clean, cozy and spacious.

Very nice and helpful staff, property in the midst of renovation, and it needs it

Nice room no complaints Breakfast and dinner very good Meet Alex the general manager a couple of times very nice guy and very informative

Service good. Property is old but for the price it is great value and service to match was excellent

All good but bathrooms need some updating

Great hotel, nice swimming pool, High Level breakfast, lot of space, comfortable beds

Spacious room with nice ping River view, the water is muddy from the landslide up from the mountain. Pool and gym are clean and sufficient Staff is friendly and helpful. Good breakfast buffet at hotel. You can go buy pad Thai or noodles soup within 5 minutes walk. 10-15 minutes by taxi to old city. Google when you want to go and decide if you can walk or take taxi/red taxi/tuk tuk. If you want to be busy all the time and walk to landmarks, stay in old city, if not this is a great place.

Room size very spacious and very friendly staff.

This hotel ended up being much nicer than I expected. The room was big, clean and had a good mix of modernized upgrades while still retaining some of the classic charm. The area around the hotel is busy with traffic, so driving can be a challenge. But if you walking or using an Uber or a hired driver you will be fine. You get a lot for the price at this hotel.

Good location. River walk.

Staff very customer friendly & Providers awesome services w smiling face.

Nice place and friendly

Every good

Very spacious and bug free

This Hotel was rated 4.5 -5.0.Complete lie ,and scam,false advertisment .It was an old out dated high rise wall paper peeeling,worn out furniture,total dump.I was charged $567 for 6 days .I should recieve a refund.I stayed in Phuket Marriot it was a real 4.5 hotel.I stayed in Bkk at Eastin Tenna City golf course hotel that was true 4.5 rating for half the price that was beautiful.

Access to front desk is great Housekeeping did a great job cleaning and respect private properties of the guests

A very happy experience after lengthy international travel. Everything about the hotel was just as good as we expected with the staff without exception aiming to please with outstanding service

Nice and comfy. Friendly staff.

An excellent hotel with a cordial and attentive staff, Centara Riverside is one of my favourite hotels in Thailand. The pool and gym are top notch. It’s a very comfortable hotel that we thoroughly enjoyed!

the staff was very helpful and professional. buffet was a great value at 250 baht. will stay here again

I had a specific use case for picking the Holiday Inn in that I required a stable internet connection. The Inn advertised wired internet, 24-hour fitness, and 24-hour room service, all of which they did not have. I canceled my reservation and left per-maturely. Even in the executive suite, the WIFI would cut out repeatedly. If my use case was different and they honored their word, I would re-consider. The bed was one of the best I slept in, the view was nice, and the staff was very friendly. Unfortunately for me, a stable wired internet had a higher priority than anything else.

Well mantained hotel, with old time fashion. Very clean also rooms was spacious clean with efficient air conditioner. Pool area was clean too. Hotel personnels was very friendly and always liked to help me.

Wonderful stay. Easy access to Pharmacy, Restaurants etc Good location.

Wonderful stay. Easy access to Pharmacy, Restaurants etcGood location.